Reservation Sales Agent, Disney Reservation Center (Tampa, FL)

Company: Disney Parks and Resorts
Location: Brandon
Posted on: March 16, 2020

Job Description:

"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.The starting pay rate for this position is $13.65 per hour, which could be more based on experience, plus the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.Responsibilities : This position is a full-time, hourly role located at the Disney Reservation Center in North Tampa, Florida near I-75 and Fletcher Avenue. The Disney Reservation Center is a high volume inbound call center environment open from Sunday through Saturday, 6:15AM-11:15PM. Anticipate afternoon and evening shifts however shift times and hours of operation are subject to change based on business needs. Position responsibilities include: Create magical vacation planning experiences utilizing exemplary sales techniques, solid guest service skills, and strong attention to detail. Meeting or exceeding established booking conversion rates, average handling time guidelines, and other performance metrics associated with the position.Basic Qualifications : Motivated by incentive-based environmentMinimum 1 year of sales or service experience in a high volume environmentProven service and consultative skillsStrong computer proficiency, including typing skills and the ability to navigate through multiple computer systemsStrong verbal, interpersonal and listening skillsProven ability to develop effective relationships and partnershipsProven ability to work in a structured environmentCandidates are required to be fully available for mandatory classes and training In order to perform the role, it is required Candidates pass each performance assessment given during training Preferred Qualifications: 3 years of sales experience in a service-oriented environmentProven strong sales and closing skills and the ability to overcome objectionsProven ability to be comfortable with asking open ended questions and explaining product optionsProven ability to analyze complex Guest requirements, including special itinerary planning needs to provide an optimal Disney solutionBilingual (Spanish)Demonstrated knowledge of Walt Disney World products and servicesRequired Education : High school diploma or equivalentAdditional Information : KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenterSDL2017

Keywords: Disney Parks and Resorts, Brandon , Reservation Sales Agent, Disney Reservation Center (Tampa, FL), Sales , Brandon, Florida