Global Chargeback Analyst
Location: Land O Lakes
Posted on: November 26, 2022
Citi, the leading global bank, has approximately 200 million
customer accounts and does business in more than 160 countries and
jurisdictions. Citi provides consumers, corporations, governments,
and institutions with a broad range of financial products and
services, including consumer banking and credit, corporate and
investment banking, securities brokerage, transaction services, and
As a bank with a brain and a soul, Citi creates economic value that
is systemically responsible and in our clients' best interests. As
a financial institution that touches every region of the world and
every sector that shapes your daily life, our Enterprise Operations
& Technology teams are charged with a mission that rivals any large
tech company. Our technology solutions are the foundations of
everything we do from keeping the bank safe, managing global
resources, and providing the technical tools our workers need to be
successful to designing our digital architecture and ensuring our
platforms provide a first-class customer experience. We reimagine
client and partner experiences to deliver excellence through
secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents
the clients we serve from all walks of life, backgrounds, and
origins. We foster an environment where the best people want to
work. We value and demand respect for others, promote individuals
based on merit, and ensure opportunities for personal development
are widely available to all. Ideal candidates are innovators with
well-rounded backgrounds who bring their authentic selves to work
and complement our culture of delivering results with pride. If you
are a problem solver who seeks passion in your work, come join us.
We'll enable growth and progress together.
About Our Team:
Citi Technology Infrastructure (CTI) provides the critical
technical foundation for Citi's operations and is responsible for
delivering reliable IT solutions, scalable infrastructure services,
and secure capabilities while creating a trusted customer
experience and enabling Citi's workforce to be the best for our
clients. Making the bank simpler, greener, and better connected
while powering it with trusted, well-secured data, and automating
policy enforcement through code are all at the heart of our
refreshed global strategy. Data Quality, Simplification,
Environmental Stability, Automation, and Service Excellence are the
key pillars and priorities on our strategic journey.
In CTI, we are focused on delivering the best for our clients, and
we know that to do this we need a talented team with diverse
experiences, backgrounds and skills.
The Global Chargeback Analyst is responsible for monthly
operational processes, adhoc reporting and technical enhancements
to the mainframe Global chargeback process
- Will provide chargeback support to multiple financial recovery
and business units around the world.
- Must be able to work independently and/or as part of a team,
capable of providing problem resolution support to the product card
owners, Finance, and internal customers.
- Must be able to analyze various billing/usage situations and/or
requests, prioritize, and respond appropriately either with reports
or changes to procedures.
- Will provide analysis and reporting on billing exception
tracking metrics in order to provide businesses, Global Inventory
Owners (GIOs), and senior management with an assessment of base
- Will coordinate with GIOs in driving towards a common end state
including a single global golden source for inventory within their
asset class, automation of inventory processes, and a reduction of
- Will coordinate with GIOs and the billing group (ITBM) in order
to incorporate chargeback processes not currently integrated into
the ITBM framework.
- Will interact with Asset Management, Global Inventory Owners,
ITBM, Application Development, Operations and Product Management
teams, and other individual project management leads coordinating
global inventory lifecycle processes and initiatives.
- Mainframe experience is an absolute necessity.
- SAS programming (2+ years)
- Mainframe JCL, and MXG software (preferred)
- Business analysis (3+ years)
- Citi process and procedures, including document control
- IBM Sub-capacity reporting tool (desirable)
- Tivoli Asset Discovery for z/OS(desirable
- Citi tools such as Citi Marketplace, ServiceNow, Change
Management, Automation/Scheduling etc. (Highly desirable)
- Strong working knowledge of Microsoft Office Product Suite
(e.g. Excel, Powerpoint, Word, etc.)
- Ability to work with little supervision
- Excellent communication skills required - written and
- Must be able to effectively work with clients to resolve
billing/chargeback issues and inventory management concerns
- Strong organizational ability
Job Family Group:
Irving Texas United States
Primary Location Salary Range:
$89,620.00 - $134,430.00
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to
their race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, or status as a protected
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified
interested applicants to apply for career opportunities. If you are
a person with a disability and need a reasonable accommodation to
use our search tools and/or apply for a career opportunity review
Accessibility at Citi .
View the " EEO is the Law " poster. View the EEO is the Law
View the EEO Policy Statement .
View the Pay Transparency Posting
Effective November 1, 2021, Citi requires that all successful
applicants for positions located in the United States or Puerto
Rico be fully vaccinated against COVID-19 as a condition of
employment and provide proof of such vaccination prior to
commencement of employment.
Keywords: Citi, Brandon , Global Chargeback Analyst, Professions , Land O Lakes, Florida
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