CRM Business Analyst
Company: Kolter Solutions
Location: Seffner
Posted on: August 7, 2022
Job Description:
Kolter Solutions is seeking a CRM Business AnalystLocation:
REMOTEOnly in these states:
- Florida
- Oklahoma
- Minnesota
- Colorado
- Indiana
- Arizona
- Oregon
- Washington
- Tennessee
- Texas
- Wisconsin Job Description: Passionate about the why, what, and
how. Experienced eye for identifying opportunities and risks. You
write user stories and documentation with an add value mentality.
The CRM Business Analyst evaluates the technicalities of a business
problem and then shapes and crafts business solutions intuitively.
The CRM business analyst is considered to be a lead analyst and is
responsible for the development of new business strategies and
models, communicating to management on how these strategies and
models will enhance business efficiency.Essential Job Functions:
- Serve as the Microsoft Dynamics D365 Business Analyst for a
store and office locations.
- Maintain User Access and Permission levels in collaboration
with Security and Support teams.
- Implement Reporting changes and distributions and maintain BI
reporting that draws on CRM data.
- Implementation and Delivery of downstream D365 Releases.
- Documentation of solutions (e.g., architecture, configuration,
and setup as we expand our Microsoft D365 implementation).
- Working within a project management/agile delivery methodology
as part of a wider team of IT. Collaborate and liaise with other
Key stakeholders/ end users in the software development lifecycle
as we expand our D365 solution - SMEs, PMs, Client, Testing
etc.
- Assist in transition of projects to Services teams.
- Identify and address operational, financial, and technological
risks within the business.
- Maintain, test, and improve Microsoft Dynamics 365 CRM
operations.
- Collaborate closely with developers to implement the
requirements, provide necessary guidance to testers during QA
process.
- Provide project analysis by producing required documentation
(business requirements, future state proposals, UAT plan, use
cases, sequence diagrams, scope matrix).
- Manage stakeholder relationships and expectations by developing
a communication process to keep others up to date on project
results.
- Identify and capitalize on improvement opportunities.
- Identify innovative ways to increase customer
satisfaction.
- Evaluate the performance of project teams to ensure that
targets and deadlines are met.
- Communicate ideas and viewpoints to senior management.
- Acting as a liaison between business and IT groups.
- Other duties as assigned or as the situation dictates. Minimum
Qualifications:
- Experience working on large scale projects as well as handling
day-to-day operational requests from the business.
- Strong project management, problem solve, ability to
successfully manage multiple tasks at any given point, strong
relationship building skills & communication skills.
- Proficiency in MS Office (MS Word, Excel, PowerPoint).
- Proficiency with MS Teams, Jira, and Confluence.
- 5+ years of experience in the design, implementation, and
support of Microsoft D365 and related solutions
- 3+ years of experience with Microsoft Power BI and Power
Automate preferred
- 2+ years of experience with Agile software development
process
- Experience with the development of operational support
processes, procedures, and technical standards
- Significant technical knowledge in the following technical
areas: Infrastructure, Database, and basic enterprise system
architecture
- Demonstrated problem solving techniques and strong analytical
skills
- Ability to adapt to a continually changing business and work
environment and manage multiple priorities
- Demonstrated critical thinking and decision-making skillsKolter
Solutions is a leading professional staffing company based in
Central Florida. We place highly skilled individuals on a contract,
contract-to-hire and direct hire positions at clients
nationwide.Kolter Solutions has proudly been recognized as the "
Best Places to Work " by the Orlando Business Journal and Staffing
Industry Analysts (SIA). We are also in the Fast 50 - 2020 Fastest
growing companies in Central Florida !We offer:
- Full Health Benefits
- Vision
- Dental
- 401 (k)
- Pet Insurance
- Life Insurance
- Supplemental Benefits such as short-term disability, accidental
insurance, and supplemental dental and vision.
- Employee Discounts
- Referral ProgramKolter Solutions is an Equal Opportunity
Employer. We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under federal, state or
local applicable law.
Keywords: Kolter Solutions, Brandon , CRM Business Analyst, Professions , Seffner, Florida
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