CRM Business Analyst

Company: Kolter Solutions
Location: Seffner
Posted on: August 7, 2022

Job Description:

Kolter Solutions is seeking a CRM Business AnalystLocation: REMOTEOnly in these states:

• Florida
• Oklahoma
• Minnesota
• Colorado
• Indiana
• Arizona
• Oregon
• Washington
• Tennessee
• Texas
• Wisconsin Job Description: Passionate about the why, what, and how. Experienced eye for identifying opportunities and risks. You write user stories and documentation with an add value mentality. The CRM Business Analyst evaluates the technicalities of a business problem and then shapes and crafts business solutions intuitively. The CRM business analyst is considered to be a lead analyst and is responsible for the development of new business strategies and models, communicating to management on how these strategies and models will enhance business efficiency.Essential Job Functions:
  • Serve as the Microsoft Dynamics D365 Business Analyst for a store and office locations.
  • Maintain User Access and Permission levels in collaboration with Security and Support teams.
  • Implement Reporting changes and distributions and maintain BI reporting that draws on CRM data.
  • Implementation and Delivery of downstream D365 Releases.
  • Documentation of solutions (e.g., architecture, configuration, and setup as we expand our Microsoft D365 implementation).
  • Working within a project management/agile delivery methodology as part of a wider team of IT. Collaborate and liaise with other Key stakeholders/ end users in the software development lifecycle as we expand our D365 solution - SMEs, PMs, Client, Testing etc.
  • Assist in transition of projects to Services teams.
  • Identify and address operational, financial, and technological risks within the business.
  • Maintain, test, and improve Microsoft Dynamics 365 CRM operations.
  • Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process.
  • Provide project analysis by producing required documentation (business requirements, future state proposals, UAT plan, use cases, sequence diagrams, scope matrix).
  • Manage stakeholder relationships and expectations by developing a communication process to keep others up to date on project results.
  • Identify and capitalize on improvement opportunities.
  • Identify innovative ways to increase customer satisfaction.
  • Evaluate the performance of project teams to ensure that targets and deadlines are met.
  • Communicate ideas and viewpoints to senior management.
  • Acting as a liaison between business and IT groups.
  • Other duties as assigned or as the situation dictates. Minimum Qualifications:
    • Experience working on large scale projects as well as handling day-to-day operational requests from the business.
    • Strong project management, problem solve, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.
    • Proficiency in MS Office (MS Word, Excel, PowerPoint).
    • Proficiency with MS Teams, Jira, and Confluence.
    • 5+ years of experience in the design, implementation, and support of Microsoft D365 and related solutions
    • 3+ years of experience with Microsoft Power BI and Power Automate preferred
    • 2+ years of experience with Agile software development process
    • Experience with the development of operational support processes, procedures, and technical standards
    • Significant technical knowledge in the following technical areas: Infrastructure, Database, and basic enterprise system architecture
    • Demonstrated problem solving techniques and strong analytical skills
    • Ability to adapt to a continually changing business and work environment and manage multiple priorities
    • Demonstrated critical thinking and decision-making skillsKolter Solutions is a leading professional staffing company based in Central Florida. We place highly skilled individuals on a contract, contract-to-hire and direct hire positions at clients nationwide.Kolter Solutions has proudly been recognized as the " Best Places to Work " by the Orlando Business Journal and Staffing Industry Analysts (SIA). We are also in the Fast 50 - 2020 Fastest growing companies in Central Florida !We offer:
      • Full Health Benefits
      • Vision
      • Dental
      • 401 (k)
      • Pet Insurance
      • Life Insurance
      • Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
      • Employee Discounts
      • Referral ProgramKolter Solutions is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under federal, state or local applicable law.

Keywords: Kolter Solutions, Brandon , CRM Business Analyst, Professions , Seffner, Florida