Desktop Support Technician
Company: Virtual IT Group, LLC
Location: Brandon
Posted on: June 24, 2022
Job Description:
The Desktop Support Technician is the first line of support for
desktop, laptop, and other device management and maintenance. This
position is responsible for interacting with, training, and
supporting all client users and resolving all desktop-related
issues that arise in a reliable, efficient, and timely manner. This
position is an on-site role with the hours from 8 AM to 5 PM Monday
through Friday, depending on business needs. Each technician may be
required to participate in an on-call rotation, including on
weekends for client user support and maintenance tasks. Desktop
Support responsibilities include:
- Utilize a ticket system for issue/problem response, logging,
and resolution
- Provide the first-level diagnosis for potential resolution of
hardware and software issues
- Provide users with the status of open tickets upon request
- Face-to-Face and phone/virtual support with client team
members
- Assist with desktop/laptop imaging and audio/visual requests,
as needed
- Perform equipment moves or equipment upgrades as required
- Perform physical repairs for equipment failures
- Administrate/own workstation patching via a management
system
- Administer Active Directory and Office 365 for tasks such as
group creation/membership, new user creations, terminations, and
more
- Connect new workstations to network and host systems
- Any other activities assigned by your manager Desktop Support
responsibilities include:
- A Great Personality
- Excellent customer service skills
- Ability to document a computing environment and create
Knowledge Base Articles
- Proven experience utilizing a computer management system such
as SCCM or an RMM
- Experience working both Face-to-Face and phone / virtual
technical support
- Experience working with a variety of user
roles/departments.
- Intermediate to Expert knowledge of the Microsoft Office Suite
(Word, Excel, Visio, PowerPoint/O365)
- Proven experience utilizing Active Directory in a multitude of
scenarios
- Functional knowledge of Power Shell scripting
- Self-motivator that manages time well and can manage multiple
demanding projects concurrently Ideal attributes for the position:
- A Great Personality
- Loves to train the user on technologies
- Ability to document a computing environment and create
Knowledge Base Articles
- Proven experience with remote support/phone support and
face-to-face technical support.
- Proven experience utilizing/building Power Shell scripting to
automate simple tasks
- Proven experience working under pressure requiring great
attention to detail and communication.
Keywords: Virtual IT Group, LLC, Brandon , Desktop Support Technician, Professions , Brandon, Florida
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