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Desktop Support Technician

Company: Virtual IT Group, LLC
Location: Brandon
Posted on: June 24, 2022

Job Description:

The Desktop Support Technician is the first line of support for desktop, laptop, and other device management and maintenance. This position is responsible for interacting with, training, and supporting all client users and resolving all desktop-related issues that arise in a reliable, efficient, and timely manner. This position is an on-site role with the hours from 8 AM to 5 PM Monday through Friday, depending on business needs. Each technician may be required to participate in an on-call rotation, including on weekends for client user support and maintenance tasks. Desktop Support responsibilities include:

  • Utilize a ticket system for issue/problem response, logging, and resolution
  • Provide the first-level diagnosis for potential resolution of hardware and software issues
  • Provide users with the status of open tickets upon request
  • Face-to-Face and phone/virtual support with client team members
  • Assist with desktop/laptop imaging and audio/visual requests, as needed
  • Perform equipment moves or equipment upgrades as required
  • Perform physical repairs for equipment failures
  • Administrate/own workstation patching via a management system
  • Administer Active Directory and Office 365 for tasks such as group creation/membership, new user creations, terminations, and more
  • Connect new workstations to network and host systems
  • Any other activities assigned by your manager Desktop Support responsibilities include:
    • A Great Personality
    • Excellent customer service skills
    • Ability to document a computing environment and create Knowledge Base Articles
    • Proven experience utilizing a computer management system such as SCCM or an RMM
    • Experience working both Face-to-Face and phone / virtual technical support
    • Experience working with a variety of user roles/departments.
    • Intermediate to Expert knowledge of the Microsoft Office Suite (Word, Excel, Visio, PowerPoint/O365)
    • Proven experience utilizing Active Directory in a multitude of scenarios
    • Functional knowledge of Power Shell scripting
    • Self-motivator that manages time well and can manage multiple demanding projects concurrently Ideal attributes for the position:
      • A Great Personality
      • Loves to train the user on technologies
      • Ability to document a computing environment and create Knowledge Base Articles
      • Proven experience with remote support/phone support and face-to-face technical support.
      • Proven experience utilizing/building Power Shell scripting to automate simple tasks
      • Proven experience working under pressure requiring great attention to detail and communication.

Keywords: Virtual IT Group, LLC, Brandon , Desktop Support Technician, Professions , Brandon, Florida

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