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Business Operations Analyst Senior (Remote Optional)

Company: USAA
Location: Dover
Posted on: May 5, 2021

Job Description:

Purpose of Job

We are seeking a talented Business Operations Analyst Senior for any of the following locations: San Antonio, TX Office, Plano, TX Office, Phoenix, AZ Tampa, FL Offices or the Colorado Office This person may also work remotely in a 100% Remote Work Environment.

Consults with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions. Provides subject matter expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers - World Class Benefits (31 seconds)

Primary Responsibilities:

* Identify and manage existing and emerging risks that stem from business activities and the job role.
* Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
* Follow written risk and compliance policies and procedures for business activities.
* Partners and collaborates with the business and Information Technology to meet the needs for COSA data reporting, analytics, and complex projects deliverables.
* Performs complex compilation, analysis and reporting of COSA data; delivers key insights and recommendations on data trends to inform leaders and drive decisions.
* Applies advanced subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
* Identifies and pursues opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
* Proactively and fluidly Interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
* Influence key stakeholders on approaches and solutions for data reporting, analytics and complex projects deliverables.
* Applies intermediate knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients.
* Maintains a strong understanding of business processes, supporting data and applications and strategic direction.
* Proactively communicates between business/enterprise processes and analytics team to improve delivery, value and integration of analytics into business/enterprise processes.
* Partners with technology group to define business requirements, perform user acceptance testing and implement changes.
* Provides guidance to junior analysts to further technical acumen with data & analytics community.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Minimum Requirements:

* Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
* 6 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau).
* Demonstrated knowledge of the function/discipline through application of knowledge, skills, abilities, and technologies towards work products. (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).
* Demonstrated business acumen in the areas of the business operations, industry practices and emerging trends required.
* Strong interpersonal and communication skills to deliver information effectively to all levels of management.
* Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.

Preferred Experience:

* Experience using Snowflake/Cloud Computing.
* Horizontal and vertical hierarchy communication skills.
* 4+ years of experience using SQL, SAS, or Python
* Working knowledge of Tableau and Dremio
* Prior experience communicating with both business and IT teams in technical and non-technical speak.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900*(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

* Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is not available for this position.


Keywords: USAA, Brandon , Business Operations Analyst Senior (Remote Optional), Professions , Dover, Florida

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