Bank Business Process Consultant Senior
Company: USAA
Location: Brandon
Posted on: April 6, 2021
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Job Description:
Purpose of JobWe are currently seeking talented Senior level
Bank Business Process Consultants for the following locations: San
Antonio Home Office II/III, Tampa Campus, Colorado Springs Campus,
Plano Campus, Phoenix Campus or 100% Remote Work Environment.As
part of the Retail Bank organization, the Credit Card Experiences
team manages a sizeable portfolio of credit cards and manages our
products, originations, servicing, and marketing. This role will
lead and be accountable for key projects and efforts to deliver
high-profile projects related to risk management and risk reduction
in the Card business. There are multiple openings for this role
and, depending on the candidate, the role will focus on efforts in
a single domain: account management, product management, pricing,
rewards, or account maintenance.Applies advanced knowledge of bank
processes and products and acts as a trusted advisor by providing
consultation services to internal clients in areas of strategic
sourcing, alternatives and solutions, supplier management,
affiliate agreement adherence, third party risk management, and
bank operations. Collects and consolidates demand and identifies
opportunities, within the Bank. Executes and oversees the
development of business process related solutions for internal
clients and members. Evaluates processes/ resources and develops
effective solutions/ improvements/ enhancements to drive the
efficient operation of the Bank.Job RequirementsAbout USAAUSAA
knows what it means to serve. We facilitate the financial security
of millions of U.S. military members and their families. This
singular mission requires a dedication to innovative thinking at
every level.In each of the past five years, we've been a top-40
Fortune 100 Best Companies to Work For--, and we've ranked among
Victory Media's Top 10 Military Friendly-- Employers 13 years
straight. We embrace a robust veteran workforce and encourage
veterans and veteran spouses to apply.USAA Careers - Award Winning
Workplace (17 seconds)USAA Careers - World Class Benefits (31
seconds)* Identifies and manages existing and emerging risks that
stem from business activities and the job role.* Ensures risks
associated with business activities are effectively identified,
measured, monitored, and controlled.* Follows written risk and
compliance policies and procedures for business activities.*
Engages with key stakeholders to implement sustainable strategic
solutions* Develops business process enhancements for the Bank that
aligns business deliverables, bank strategy and risk management
framework.* Leads planning and execution efforts and coordinates
activities for highly complex projects.* Applies a holistic
understanding of risk and regulatory compliance to manage risks by
using established methodologies and exercising control plans to
ensure alignment with bank specific goals and process
requirements.* Provides consultation to influence and ensure
process is designed to address risk across all activities.*
Reviews, and develops communication and change management plans for
customers and internal stakeholders to drive awareness on current
processes and/or changes.* Ensures alignment between internal
stakeholders and customers across all business process projects and
services using proactive communication and engagement strategies.*
Utilizes data and analytics to deliver insight into customer and
business process performance, identifying opportunities to
influence customer and business process activities and inform key
stakeholders.Minimum Requirements* Bachelor's degree, or 4
additional years' experience beyond the minimum required may be
substituted in lieu of a degree.* 6 years of experience in business
process consulting, process design and/or program/project
management experience.* Advanced knowledge of bank products and
processes.* Experience in implementing and sustaining
change/improvements.* Experience in applying quality management,
process improvement, and leveraging process improvement tools and
methodologies.* Experience applying retail bank subject matter
expertise to simplify the customer experience, standardize process
execution, and automate where possible.* Expert experience/
knowledge of Risk Management frameworks and Banking Regulatory
requirements.* Demonstrated experience with process improvement,
workflow, benchmarking and/or evaluation of business processes.*
Qualifications may warrant placement in a different job level*When
you apply for this position, you will be required to answer some
initial questions. This will take approximately 5 minutes. Once you
begin the questions you will not be able to finish them at a later
time and you will not able to change your responses.Preferred*
Master's Degree in Business, Engineering, or related discipline*
Certifications in process engineering or improvement, project
management* Experience in a medium to large sized regional or
national financial services institution* Strong attention to
detail, deadlines with a focus on effective and succinct
communication to peers and senior leaders through various media
including email and PowerPoint (for example)* Understanding of risk
management principles, processes including process risk assessment,
control design and delivery, performance reporting, and linkage to
key risk indicators and risk statements* Demonstrated experience
managing multiple stakeholders, accountability for deliverables,
and high-quality execution of work.Compensation:USAA has an
effective process for assessing market data and establishing ranges
to ensure we remain competitive. You are paid within the salary
range based on your experience and market position. The salary
range for this position is: $88,200 - $158,900.Employees may be
eligible for pay incentives based on overall corporate and
individual performance or at the discretion of the USAA Board of
Directors.Geographical Differential: Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.Shift
premium will be addressed on an individual-basis for applicable
roles that are consistently scheduled for non-core
hours.Benefits:At USAA our employees enjoy best-in-class benefits
to support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.Please click on the link below for
more details.USAA Total RewardsRelocation assistance is
notavailable for this position.For Internal Candidates:Must
complete 12 months in current position (from date of hire or date
of placement), or must have manager's approval prior to
posting.Last day for internal candidates to apply to the opening is
2/24/21 by 11:59 pm CST time.
Keywords: USAA, Brandon , Bank Business Process Consultant Senior, Professions , Brandon, Florida
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