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Automotive Express Service Technician, Part-Time (Brandon, FL)

Company: Sears Holdings Management Corporation
Location: Brandon
Posted on: January 12, 2021

Job Description:

#/video#]Job Requirements:Job Duties/Responsibilities:--- Participates actively with team servicing of every customer vehicle to ensure fast, expert service--- Dedicates work time to providing excellent customer service--- Promotes teamwork to deliver times and accurate customer care during all operating hours--- Demonstrates a sense of responsive urgency to every customer no matter what service is required--- Uses the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions--- Fulfills the customer's needs the first time, every time--- Communicates with Auto Center Manager, Customer Service Adviser and other Technicians to meet Sears Automotive time standards and to exceed customer requirements.--- Adheres strictly to Sears Automotive Dress Code standards--- Protects customer's vehicle with floor mats, seat/steering wheel covers and, if necessary, fender covers--- Racks vehicle safely following Sears Automotive training--- Performs Multi Point Inspection (MPI) visual inspections and communicate with customer service manager and/or customer service adviser within 10 minutes--- Maintains back shop cleanliness and equipment calibration to Sears Automotive standards--- Thanks customer, expressing appreciation for the business--- Performs miscellaneous duties as assignedRequired Skills:--- Valid Drivers License--- Successful completion of Sears Automotive Express Technician core curriculum--- Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times--- Maintenance of individual productivity as defined by the business sales per hour standard--- Ability to stand and walk for prolonged periods of time--- Ability to lift up to 50 pounds--- Extended workdays of up to 10 hours, weekends and nights as necessary--- Ability to handle stressful situations and work in a fast-paced environment--- Ability to read and utilize reports--- Extensive spoken communication for customer and associate relationship skills--- Must have a valid driver's licensePreferred Skills:--- Speed and expertise when installing tires and batteries--- Commitment to teamwork and mentoring othersEducation Requirements: HS Graduate or EquivalentLicense/Certificate Required: YesDriver's License Required: YesAge Requirement: 18+#Stores, #Automotive

Keywords: Sears Holdings Management Corporation, Brandon , Automotive Express Service Technician, Part-Time (Brandon, FL), Professions , Brandon, Florida

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