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Delivery Supervisor

Company: Ashley Furniture Outlet
Location: Brandon
Posted on: July 14, 2019

Job Description:

Job Name: Delivery Supervisor Functional Area: Distribution State: Florida City: Brandon Job Type: SALARY - SALARY Employment Type: REG - REGULAR FULL TIME Description and Requirements Help us help our customers realize their dreams of a beautiful home! Join The #1 Furniture Company-Join The #1 Furniture Brand Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's broadest product assortments to retail partners in 123 countries. Design, Build, Deliver: Using our internationally acclaimed in-house design team, we create the look without paying expensive design fees. Then, by adhering to some of the most efficient production standards in the world, we can maximize productivity and minimize waste, generating additional savings for you. Finally, all orders are filled from strategically located regional warehouses and are serviced by our own fleet of trucks, the largest in the industry. The Furniture Prep and Delivery Supervisor directs the daily activities of the HomeStore Prep and Inspect employees, Service Technicians, and HomeStore Delivery Drivers. This position will plan and assign work, implement policies and procedures and recommend improvements in production methods, equipment, materials, and working conditions. This position will ensure customers are provided with the highest standards of service. The Furniture Prep and Delivery Supervisor will monitor daily schedules and adjust staffing levels according to customer volume. This position will apply accountability standards based on key metrics and implement change to continuously improve performance and increase workflow efficiencies. This position will maintain the operational integrity of the assigned department, including utilization of space, tools, and equipment and ensure processes are effectively established, followed, monitored and optimized. The HomeStore Furniture Prep and Delivery Supervisor will provide coaching, mentoring and support in the development of staff and recognize individual team success. Primary Job Functions: - Plan and schedule all routing plans for HomeStore Delivery Drivers to ensure an efficient delivery route, including out of zone deliveries. Adjust delivery zones to ensure drivers meet their route destinations and communicate these changes to the appropriate personnel. - Prepare a daily schedule for the Prep and Inspect process and assign labor accordingly, distribute work to employees. Route and prepare a daily schedule for outside service technicians and order parts for personnel to complete job duties. - Manage the Delivery Drivers' daily activities, including truck maintenance, schedules, and other activities per Department of Transportation (DOT) regulations. Ensure accuracy of all DOT records from Delivery Drivers. - Coordinate and organize manifests, bills of lading, etc., on a daily basis and distribute to HomeStore personnel. - Communicate with customer service and customers regarding customer pick-ups, returns, cancellations, deliveries, scheduling repairs, reschedules, order fulfillment, add-ons, etc. - Ensure all HomeStore Delivery and Pick-Up product is inspected and meets necessary quality standards. Document variations to quality standards and communicate with the Quality department as appropriate. - Maintain accurate inventory levels. - Collaborate with 3rd party vendors to ensure proper inventory levels for non-Ashley products as well as 3rd party items returned from the customers. - Continually maintain a professional and courteous relationship with customers and co-workers and hold staff accountable for superior customer service experiences. - Ride along with HomeStore Delivery Drivers and Service Technicians frequent to review performance, paperwork accuracy, and customer feedback. - Formulate and recommend HomeStore Prep and Inspect policies and programs that guide the organization in maintaining and improving the Company's competitive position and the profitability of the operation. - Maintain and analyze key metrics for the department; improve departmental performance measures through the use and interpretation of Continuous Improvement tools - Monitor damage and rework, and direct the establishment and implementation of distribution center standards; make recommendations as necessary. - Direct and coordinate various programs essential to HomeStore Prep and Inspect and HomeStore Delivery operations such as training, safety, housekeeping, cost reduction, employee involvement, security, etc. - Keep current on information and technology affecting functional areas to increase innovation and make appropriate recommendations to leadership as necessary. - Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc. - Coordinate and manage the work of employees by directing members of the team to meet the area's goals. Audit regularly to ensure standard operating procedures are being adhered to. - Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities. - Audit, maintain and ensure employee time-keeping and absentee records are accurate. - Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities. - Manage resources to optimize equipment, facilities, employees, methods, and materials. Job Qualifications: Education: - High School Diploma or equivalent, Required Experience: - 5 years' experience in logistics, in-home delivery services, and/or damages & repair, Required - Furniture repair experience Licenses or Certifications: - Company Issued PIV license, or ability to obtain within 30 days, Required Knowledge, Skills, and Abilities: - Basic knowledge of logistics - Knowledge of repair techniques - Developing and implementing business plans and goals - Effective meeting facilitation skills - Excellent customer service skills - Strong attention to detail - Excellent verbal and written communication skills - Excellent interpersonal skills - Effective time management and organizational skills - Work independently as well as in a team environment - Document management system - Analytical and problem-solving skills - Maintain confidentiality - Working knowledge of Continuous Improvement - Handle multiple projects simultaneously within established time constraints - Proficient computer skills, including experience with Microsoft Office Suite, especially MS Excel, internet - Perform under strong demands in a fast-paced environment - Display empathy, understanding, and patience with employees and external customers We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Keywords: Ashley Furniture Outlet, Brandon , Delivery Supervisor, Other , Brandon, Florida

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