BrandonRecruiter Since 2001
the smart solution for Brandon jobs

Full time Work at Home Senior Fraud Intake Representative

Company: Mommy Jobs Online
Location: Brandon
Posted on: June 14, 2019

Job Description:

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skills in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. Pay: $16.00 hr To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Brandon , Full time Work at Home Senior Fraud Intake Representative, Other , Brandon, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Physician: Outpatient FM Physician for Florida's West Coast
Description: Join a very well-respected, established growing, physician-owned practice in the Sarasota/Tampa area of Florida. This is outpatient with the option
Company: CompHealth
Location: Sarasota
Posted on: 06/19/2019

Tasting associate
Description: We are looking for fun, social, driven, motivated and self-starting individuals to join us in
Company: Wine Tasting in Home
Location: Sarasota
Posted on: 06/19/2019

Administrative Assistant
Description: Essential Functions: Provide administrative support and office management tasks Prepare incoming and outgoing communications and a wide variety of administrative documents using Microsoft Office
Company: Mommy Jobs Online
Location: Sarasota
Posted on: 06/19/2019


Customer Solutions Tech Support
Description: You will be provided the equipment computer and accessories to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and (more...)
Company: Mommy Jobs Online
Location: Sarasota
Posted on: 06/19/2019

Acute-Care - Medical Transcriptionist
Description: Part-time Acute Care Tier 2 or Tier 3 Medical Transcriptionist working between 12 p.m. and 3 a.m. in your respective time zone Mommy Jobs Online is currently seeking medical transcriptionists to embark (more...)
Company: Mommy Jobs Online
Location: Port Charlotte
Posted on: 06/19/2019

Food Runner Multiple Outlets Member's Beach Club - Ritz-Carlton, Sarasota - (1900184W)
Description: Food Runner Multiple Outlets Member's Beach Club At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays (more...)
Company: Marriott International Inc.
Location: Sarasota
Posted on: 06/19/2019

Food Runner Multiple Outlets Member's Beach Club- (1900184W)
Description: Food Runner Multiple Outlets Member's Beach Club At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays (more...)
Company: Marriott International, Inc.
Location: Sarasota
Posted on: 06/19/2019

Medical Recorders Coder
Description: We are seeking experiencedself-motivatedInpatientand Outpatient Medical Records Codersto joinone of our dynamic groups of coding professionals. This coding team provides high quality coding support for (more...)
Company: Mommy Jobs Online
Location: Sarasota
Posted on: 06/19/2019

Seeking Otolaryngologist - West Coast of Southern Florida
Description: Bayfront Port Charlotte is seeking a Board Certified/Board Eligible Otolaryngologist to join an existing, busy practice with an employed provider. - Outpatient Setting - To
Company: Bayfront Health Port Charlotte - Community Health
Location: Port Charlotte
Posted on: 06/19/2019

Bilingual Intended Parent Coordinator (Spanish/English)
Description: Experience the ultimate joy of making a family's dreams come true by helping them welcome a healthy happy baby into their lives Since 2003, Open Arms Surrogacy and Egg Donation in Bradenton, FL has been (more...)
Company: Open Arms Surrogacy and Egg Donation
Location: Sarasota
Posted on: 06/19/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Brandon RSS job feeds