Call Center Representative
Company: Cellular Sales
Location: Brandon
Posted on: May 22, 2023
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Job Description:
Call Center Representative
Customer Service - Business Development
Since opening our doors in 1993, Cellular Sales has differentiated
itself from all others in the wireless industry by providing a
concierge level customer experience both during and after the sale.
Our more than 4,800 team members operate over 550 retail locations
in 32 states offering a premium level of customer service.
Throughout our continued growth, we've remained committed to
empowering our customers and our team to achieve their personal and
professional goals.
Cellular Sales is not only an incredible opportunity, we also
specialize in developing less experienced individuals wanting to
achieve a new level of professional success. If you have a proven
record of success, a strong work ethic and are looking for a
career-defining opportunity, apply now to join our award winning
team!
JOB DESCRIPTION
Summary/Objective
Provide ongoing support to the current sales force. Ideal
candidates will be creative and analytical. Should seek to build
off of current foundation, and improve procedures and methods
already in place. Candidates should be able to take feedback and
criticism to improve productivity.
Essential Functions
Follow up on distributed leads
Generate store traffic and contribute to the markets success
Handle customer inquiries both by phone and text
Support sales force by generating sales leads
Follow communication scripts when handing different topics
Research required information using available resources
Provide customers with product and service information
Candidates should be able to take feedback and criticism to improve
productivity and character
Competencies
Attention to Detail: Taking responsibility for a thorough and
detailed method of working. Oral Communication: Shaping and
expressing ideas and information in an effective manner.
Planning and Organizing: Setting priorities and defining actions,
time, and resources needed to achieve predefined goals.
Problem Solving: Having the ability to identify problems and issues
of varying complexities and to find effective solutions with few
guidelines.
Written Communication: Expressing ideas and opinions clearly in
properly structured, well-organized, and grammatically correct
reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role
routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job.
This is largely a sedentary role; however, some filing is required.
This would require the ability to lift files, open filing cabinets
and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position.
Travel
No travel is expected for this position.
Required Education and Experience
Preferred Education and Experience
Previous office experience
Proficient in Microsoft Office
Knowledge of customer service principles and practices
Experience in a call center or customer service environment
Data entry and typing skills (including 10 key)
Essentials
Positive attitude
High school diploma or equivalent; college degree preferred
Minimum two years of related work experience
Effective communication skills
Interest and understanding of technology products and services
Business ownership mentality
Compensation
ID: 2023-7774
External Company URL: https://www.cellularsales.com
Street: 1101 W Brandon Blvd
Keywords: Cellular Sales, Brandon , Call Center Representative, Other , Brandon, Florida
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