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Customer Support Coordinator

Company: Kelly Professional & Industrial
Location: Port Richey
Posted on: November 24, 2022

Job Description:

Kelly is looking for an experienced Customer Support Coordinator for a plastic injection molding company in Port Richey, FL.
Schedule: Monday - Friday Either 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PMPay rate range: $18.00 - $23.00
The Customer Support Coordinator will serve as the main point of contact for order entry, order information and customer status updates. Our ideal candidate is friendly and engaging, willing to learn and tackle new challenges, has a can-do attitude and can effectively interact with different personality types.
Job Duties:

  • Entering and confirming customers purchase orders into the computer system as well as confirm back to the customer
  • Informs customer of unit prices, shipping date, anticipated delays, and any additional information relevant
  • Manage orders to ensure production scheduling and OTD are achieved
  • Communicate with customers on their order status as needed
  • Manage order quantities accounting for current stock levels
  • Respectfully communicate to production, shipping, warehouse, or quality personnel to expedite or trace missing or delayed shipments
    Required Knowledge:
    • 2+years of Pricing/Order management experience
    • Customer support experience within a manufacturing/production environment.
    • Entering Purchase Orders in a timely manner
    • Ability to work in a fast-paced environment
    • Experience with communicating with customers about their order/shipping status
      • Organized with great communication skills written and verbal
      • Professional and respectful team player
      • The skill of versatility; adapting to different situations when dealing with customers
      • Must be proficient with a computer and familiar with Microsoft Word and Excel
      • Ability to read and interpret documents such as work instructions and purchase orders
      • Self-motivated to complete several diverse tasks with tight deadlines

Keywords: Kelly Professional & Industrial, Brandon , Customer Support Coordinator, Other , Port Richey, Florida

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