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Community Representative I

Company: Sentry Management
Location: New Port Richey
Posted on: May 17, 2022

Job Description:

Job Description Sentry Management, Inc. a leader in the Community Management Industry is seeking a Community Representative for our New Port Richey Division. The Community Representative I is responsible for providing administrative and community management support for all division community managers and the division as a whole. Duties may vary from accounting, customer service, general office work, and administration of internal office processes to attending board meetings and providing support to communities as directed. The Community Representative I maintains policies, standards, and practices and ensures adherence to Sentry's Goals, Value, and Service Standard of our Foundation Principles. ADMINISTRATIVE RESPONSIBILITIES:

  • Assist and support Community Managers as required.
    • Create, maintain, and enter information into databases.
    • Respond to requests, emails, and calls in a reasonable amount of time
    • Provide written reports regarding site visits and other community items
      • Complete forms in accordance with company procedures.
      • Prepare conference or meeting materials, such as flyers or agendas.
      • Provide services to customers, such as order placement or account information.
      • Manage projects or contribute to committees or team work.
        • Track vendor insurance and W9s.
        • All other duties as assigned. CUSTOMER SERVICE RESPONSIBILITIES
          • Promotes Foundation Principals at all times and maintains a positive and respectful work environment
          • Approaches work daily with a positive "Can-Do" strategy.
          • Ensures that all incoming telephone calls are courteously and efficiently handled and that messages are accurately documented
          • Manages the scanning process of invoices into the Accounts Payable system for ensuring data entry and Manager review, COA assignment, and approval
          • Serves as a Helpful Expert in exceeding customer expectations on a regular basis COMMUNITY MANAGEMENT RESPONSIBILITIES (as assigned)
            • Assist with preparation of and participate in annual and other meetings, including mailings and notices
            • Manage vendor proposals, contracts review and renewal, and prepare bid comparisons
            • Manage architectural requests and approvals
            • Maintain and understand all documents, rules and regulations, and conduct legal research as needed
            • Coordinate with other employees such as janitorial, maintenance, and administrative
            • Answer routine questions from and troubleshoot issues with owners, tenants, guests, staff, and vendors along with assigned CAM
            • Disseminate communications information
              • Identify and record violations of association governing documents
              • Manage maintenance request from homeowners and board
                • Support in managing homeowner calls and requests
                  • Sustain maximum client satisfaction
                    • Complete and update guest forms, registrations, and access information
                    • Collect all invoices and code for payment, and follow-up on monthly assessments due
                      • Attend Board meetings, take notes and prepare meeting minutes for Board review and approval and record in CommunityPro┬«; provide to division leader as required
                      • Review late notices and A/R reports with regard to ongoing delinquencies REQUIREMENTS
                        • Licensed to operate a motor vehicle with a clean driving record
                        • Ability to sit or stand for long periods of time
                        • Ability to operate a personal computer and basic office equipmentBENEFITS
                          • Medical, Dental and Vision
                          • Short and Long-Term Disability
                          • Life and AD&D
                          • Paid Vacation
                          • Paid Sick/Personal Days
                          • 10 Paid Holidays
                          • 401(k)

Keywords: Sentry Management, Brandon , Community Representative I, Other , New Port Richey, Florida

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