Patient Experience Liaison- Ft/Days- AdventHealth Wesley Chapel

Company: AdventHealth Wesley Chapel
Location: Wesley Chapel
Posted on: January 13, 2022

Job Description:

DescriptionPatient Experience Liasion AdventHealth Wesley Chapel Location Address: -2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544 Top Reasons to Work at AdventHealth Wesley Chapel

• From state- of- the- art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness
• Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health
• 50,000 sq ft community Health & Wellness Center
• Comprehensive women's health center named Inspiration Place that incorporates female physician specialists, women's imaging, pelvic floor and female physical therapy and a boutique spa.
• Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times
• AdventHealth Wesley Chapel has been named to Healthgrades Top 250 Hospitals list. This places them in the top 5% of hospitals in the country for superior clinical performance and excellence
• Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco Work Hours/Shift: Full Time, Day Shift You Will Be Responsible For: --- - - - - - - - - - - Strong emphasis on providing a welcoming environment for patients and clients coming to Inspiration Place --- - - - - - - - - - - Actively provides outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all --- - - - - - - - - - - Supervises daily operations including opening and closing of spa --- - - - - - - - - - - Checks spa clients in and out --- - - - - - - - - - - Assists in developing monthly spa reports QualificationsWhat You Will Need: EDUCATION AND EXPERIENCE REQUIRED: --- - - - - - - - - - - High school diploma --- - - - - - - - - - - One year of customer service experience --- - - - - - - - - - - One year of marketing or sales experience EDUCATION AND EXPERIENCE PREFERRED: --- - - - - - - - - - - College degree in Hospitality, Marketing or Business Job Summary: Inspiration Place Patient Experience Liaison, under the direction of the Director, will be responsible for assisting in the daily operations of Inspiration Place including welcoming and checking in clients for all the services provided in IP, specific focus on delivering excellent customer service ensuring the highest level of patient satisfaction. Responsibilities includes oversight of Inspiring Women program including managing yearly memberships, strategizing to promote Inspiring Women with community businesses and soliciting memberships through community events. Patient Experience Liaison will monitor imaging Powershare process as well as training and coordinating the volunteers' schedules. Must be focused and positive and can lead and motivate staff to achieve goals and exceed guest expectations. Scheduling facility management, maintenance and IT tickets to resolve facilities issues. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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