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Front Desk Associate

Company: Massage Envy in Lutz
Location: Lutz
Posted on: November 22, 2021

Job Description:

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention through outreach via phone and email to current members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:
    • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
    • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).
    • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
    • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
    • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
    • Great teammates who can work well with other in a fun and fast-paced environment.
    • Supporters of total body care with a general knowledge of massage and skin care services.We Believe Our Differences Make Us BetterWe're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also looking for someone with open availability who is able to work daytime, nights and weekends! You are also eligible for commission based on performance. You also receive 1 free session (massage or facial) a month as well as 40% off all retail.If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.Job Type: Full-timeSalary: $11 to $13 /hourJob Type: Full-timePay: $11.00 - $13.00 per hourSchedule:
      • 8 hour shift
      • Day shift
      • Night shift
      • Weekend availabilitySupplemental Pay:
        • Commission payEducation:
          • High school or equivalent (Preferred)Work Location:
            • One locationWork Remotely:
              • NoWork Location: One location

Keywords: Massage Envy in Lutz, Brandon , Front Desk Associate, Other , Lutz, Florida

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