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Service Coordinator

Company: Home Instead
Location: Zephyrhills
Posted on: November 19, 2021

Job Description:

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. [Job Details]Responsibilities

  • Reflect the values of (Pasco Senior Home Care LLC), (d.b.a. an independently owned and operated Home Instead franchise).
  • Answer incoming calls in a friendly, professional and knowledgeable manner.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client's care.
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved. .
  • Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
  • .Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.Qualifications
    • One year experience in home care, health care or senior-related industry preferred.
    • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
    • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
    • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
    • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
    • Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
    • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
    • Must present a professional appearance and demeanor
    • Must be patient and congenial on the telephone
    • Must have computer skills and be proficient in Word and Excel
    • Must have the availability to work evenings and weekends as required
    • Must have the ability to perform duties in a professional office setting
    • Must demonstrate knowledge of the senior care industryCompetitive pay, Medical, Dental, Vision Insurance, Paid Vacation are included in the benefit/compensation package. Growth and promotion opportunities too.Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Brandon , Service Coordinator, Other , Zephyrhills, Florida

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