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Front Desk Associate

Company: SVB Tennis and Wellness Center
Location: Zephyrhills
Posted on: November 18, 2021

Job Description:

The Sarah Vande Berg Tennis and Wellness Center is a world class athletic and wellness center in the heart of Zephyrhills. Created through a private/public partnership between the City of Zephyrhills and Pascal Collard, the SVB Tennis and Wellness Center is truly a unique addition to the Tampa Bay Area. The center features many options for professional athletes, casual players, or anyone looking to create a healthier lifestyle. It includes eleven tennis courts, eight pickleball courts, four padel courts, cryotherapy, salt room, sauna, sports counseling, fitness center, and a restaurant.The Front Desk Associate is responsible for the entire member and guest experience, you will be the face of the club. It is important to create a welcoming feeling the moment the guest steps foot in the center.The ideal candidate will possess the following attributes:

  • Have an affinity for building relationships
    • Be responsive, organized and have effective listening and communication skills
      • Possess a strong desire to deliver top customer service experience
        • Have a desire to be part of a family oriented teamResponsibilities include:
          • Efficiently check in and handle routine member service tasks using the club system such as, but not limited to, answering phone calls, creating online accounts, collecting past due balances, and managing reservations for all services offered
            • Addressing basic questions about memberships and billing inquiries
              • Understanding and communicating general cryotherapy and salt room physiological benefits and outcomes, safety policy enforcement, and customer service priority
                • Ensuring a safe, clean and organized health club environment for members and staff
                  • Providing a high level of customer service and attentiveness to the member and guest needs
                    • Assisting management in administrative tasks including, but not limited to, billing calls and confirming appointments
                      • Selling of memberships and retaining members
                        • Takes pride in providing feedback and best practices to team members
                          • Ensuring bathrooms and main lobby areas are clean
                            • Additional duties as assignedRequired Skills and Experience:
                              • 1-2 years of customer service experience (Preferred)
                                • Experience working with excel, computer systems and navigating through work screens
                                  • Ability to proficiently use our membership system and multitask
                                    • Ability to work nights, weekends and holidaysJob Type: Part-timePay: $10.00 - $12.00 per hourBenefits:
                                      • Employee discount
                                      • Professional development assistanceEducation:
                                        • High school or equivalent (Preferred)Work Location: One location

Keywords: SVB Tennis and Wellness Center, Brandon , Front Desk Associate, Other , Zephyrhills, Florida

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