Customer Service Representative - (REMOTE, Polk County, FL)

Company: SYKES Enterprises
Location: Dover
Posted on: May 3, 2021

Job Description:

Job descriptionAtSYKES, we help people one caring interaction at a time - that includes you! Join us at our Lakeland location. You will shine with us as a Customer Service Representative. (Remote work Available) Sykes Lakeland II can recall any work at home agent back to site, at any time due to adherence/ performance related issues or at the client request. If an employee is asked to return to on-site work, it will be their responsibility to return all equipment. Employees will need to report to the site at the beginning of their next shift and follow the equipment return process at receptionGENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:Answer inbound customer/client sales requests, Technical inquiries concerning services, products, billing, equipment, claims, and report problem areasBe confident in selling productsMay be required to work in one or multiple systems and utilize multiple screens to find information and solve problemsResponsible for improving customer retention through programs and exemplary service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requestsContinually maintain working knowledge of all client products, services and promotionsMake recommendations according to customer's needs on features, accessories, upgrades and optionsUtilize operational systems to process purchases of products and servicesIt is important to note most schedules require afternoon/evening hours and one or both weekendAll of our unique opportunities offer: Full-Time Schedule (40 hours/week) $13.00 hour + bonus opportunity 100% Paid Training Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan Paid time off Tuition Reimbursement after just one year of employmentRequired qualifications, skills and experienceApply with us, if you: Have a high school diploma or GED Are at least 18 years of age or olderAbout SYKESSYKES Lakeland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Lakeland!EEO statementEOE/Veteran/Disabled Associated topics: agente de servicio al cliente, customer care, customer service, customer service associate, customer service representative, platform support, representante de servicio al cliente, support, system support, tsr

Keywords: SYKES Enterprises, Brandon , Customer Service Representative - (REMOTE, Polk County, FL), Other , Dover, Florida