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Director, Program Management

Company: USAA
Location: Brandon
Posted on: November 20, 2020

Job Description:

Purpose of Job We are currently seeking a talented Director, Program Management for one of the following locations: San Antonio, TX, Tampa Crosstown, Plano, TX OR Phoenix, AZ Office OR 100% Remote Work from Home Opportunity.

Leads and manages resources for efficient and effective program management. Responsible for development and integration of multiple business programs and associated projects to achieve strategic business goals and operational objectives. Responsible for departmental program oversight to include assigning individual program manager responsibilities and identifying and resolving appropriate business plan and integration issues. Job Requirements About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)


Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follows written risk and compliance policies and procedures for business activities.

Responsible for communicating with program executive, senior and functional area management across USAA to plan and execute the departmental program and ensure the effectiveness of the program organization.

Responsible for managing the overall program road map and priorities, budget and benefits

Mentors Program Managers in developing business strategies, identifying benefits and defining alternatives across departmental programs and across USAA programs.

Manages multi-million-dollar complex, strategic programs/ portfolios.

Manages organization wide efforts to include facilitation, process, program and organizational improvements.

Keeps abreast of industry trends and best practices and provides coaching and training to program managers.

Manages a highly matrixed environment and builds and maintains relationships with senior level executives.

Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Ensures compliance with company and regulatory policies and procedures

Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required)

Adheres to governance rigor required for work effort

Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management framework

Defines and controls the overall delivery of work efforts to meet the goals, objectives and success criteria.


Bachelor's degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

8 years project and/or program management experience, including experience defining a new program and/or managing large scale projects

3 years of direct team lead or management experience.

Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies.

Advanced understanding of risk management policies and procedures.

Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.

Extensive experience developing, maintaining and reporting on large cost project/program budgets.

Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.


Consent Order or Enforcement Action experience

Risk & Compliance OR Information Technology OR Audit OR TPRM OR ICFR experience

8+ years of financial services experience

Line of business experience

Expertise in USAA’s planning and program methodologies

Knowledge of P&L drivers, business case expertise

Experience providing hands-on leadership program management oversight on the overall execution of project work

Agile and SAFe Certifications: Advanced Scrum Master (CASM), PMP, PMI, or Product Owner/Product Manager (CSPO/CSPM)

Experience providing effective and credible challenge to project teams and responsible executive leadership

Collaboration with stakeholders at an executive level to discuss strategy

Experience leading a large-scale regulatory programs/projects

Experience with Regulatory, Risk Management or Compliance programs and/or projects

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 11/22/20 by 11:59 pm CST time .

Keywords: USAA, Brandon , Director, Program Management, Other , Brandon, Florida

Click here to apply!

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