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Telecom Operator

Company: Brandon Regional Hospital
Location: Brandon
Posted on: August 14, 2019

Job Description:

DESCRIPTION SHIFT: PRN

SCHEDULE: PRN/Per Diem

Brandon Regional Hospital is located in the Tampa Bay area along Florida's Gulf Coast. The Hospital is a 438-bed acute care facility offering a number of specialty services including the Heart & Vascular Center, where the latest in cardiovascular surgery and minimally invasive techniques are performed, The Behavioral Health Center, The Women's Center, which includes our Baby Suites and 22 bed neonatal intensive care unit, The Reflux Center and a designated Bariatric Center of Excellence.

We offer more specialties, more special opportunities and more ways for you to express your passion for quality and expand your potential for success. Join us at Brandon Regional, part of the growing HCA West Florida hospital system. Our friendly community hospital boasts a close-knit caring staff of professionals that looks out for its family, neighbors and friends.

The PBX Operator/Telecom Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.

* Answers multiple incoming telephone lines.

* Obtains necessary information and transfers calls to correct extensions.

* Provides information to callers as appropriate.

* Performs overhead paging.

* Monitors all alarms located in PBX and notifies appropriate personnel as required.

* Responds quickly and accurately to disaster and emergency situations as required, remaining calm.

* Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.

* Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.

* Assist with maintaining cleanliness, safety and security of the PBX area.

* Maintains confidentiality, security and integrity of patient and organizational data.

* Ensures release of information is consistent with all privacy policies.

* Orients and mentors new staff members.

QUALIFICATIONS

* Experience in customer service position.

* Previous PBX experience is desirable.

* Ability to fluently speak and understand English.

* Previous experience in hospital setting preferred.

* Ability to perform calmly, competently and quickly in emergency situations.

* Customer service abilities.

* Ability to perform work that requires frequent standing, bending, reaching and some lifting.

We are committed to:

Providing an inclusive work environment where everyone is treated with fairness, dignity and respect.
Recruiting and retaining a diverse staff reflective of the patients and communities we serve.
Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, gender identity, protected veteran status, or any other legally protected category in accordance to applicable federal, state, or local laws.

Keywords: Brandon Regional Hospital, Brandon , Telecom Operator, IT / Software / Systems , Brandon, Florida

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