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2172 - PT Mobile Guide

Company: Surterra Wellness
Location: Spring Hill
Posted on: November 23, 2021

Job Description:

Location: New Port Richey, FL

Parallel

Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.

IN A NUTSHELL---

The Mobile Guide works closely with supervisor; always maintains a professional appearance and demeanor. This role uses sound driving practices, acting as a driver or passenger when needed while utilizing effective organizational and communication skills. Responsible for high quality patient customer service, retrieving patient information from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork.
This role is with Florida Market one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision --- pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

WHAT YOU WILL BE DOING

Provide deliveries, acting as a driver or passenger while delivering exceptional service for our customers
Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use Registry
Record each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary
Collaborate with call center employees about preorders and online orders to ensure accurate order information and timeliness of delivery while maximizing sales and customer satisfaction
Respond to and resolve patient requests, complaints, or compliments in person, and on the phone requesting supervisor support as needed
Maintain a basic understanding of the Cannabis based therapeutics, and services provided at Company
Educate patients on the processes of registration, renewals, and lost registration documents
Maintain awareness of patient input and suggest changes to improve service or product
Ensure all patient files are current and required documentation is on file and follows all guidelines issued by the State of Florida
Communicate with employees to update online and physical pamphlets as needed

EXPERIENCE AND SKILLS YOU'LL BRING

Required

Age 21 or over
High School Diploma or equivalent
Valid Government-Issued US or Canadian Driver's License
1 year or more of driving experience in the US or Canada
Must have an established and a driving record in Good Standing.
Must present a current DMV printout with none of the following violations:* Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years* Two or more other moving violations and one at fault accident in the last three years* Two or more fault accidents in the last three years with no moving violations required
No more than 3 moving violations or chargeable accidents in the past 3 years.

Preferred

Class E Driver's License
Must have an established and a driving record in Good Standing.
Must present a current DMV printout with none of the following violations:* Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years* Two or more other moving violations and one at fault accident in the last three years* Two or more fault accidents in the last three years with no moving violations required
Ability to navigate efficiently
Accurate data-entry and record keeping
Organizational skills, customer service and time management abilities
Ability to work in a changing and challenging environment
Proficiency in windows-based software and internet navigation
Knowledge of Cannabis Based Therapeutics' policy and law
Ability to make decisions as necessary with oversight when needed
Able to function well as part of a team while communicating with team members effectively
Comply with policies and procedures and applicable state and local laws and assist in the development and upkeep of Delivery Standard Operating Procedures

PHYSICAL REQUIREMENTS

Must be able to remain in a seated position inside the vehicle for extended periods
Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
Ability to sit and stand for long periods of times
Ability to bend in repetitive motion
Move totes, boxes, and other cargo in and out of vehicles and move into buildings

YOU WILL BE SUCCESSFUL IF YOU---

Are self-motivated; micro-managing isn't fun for anyone
Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
Can work fast and be flexible; our industry is always changing
Play nice with others; we collaborate with each other a lot
Think creatively; sometimes, the "traditional" solution isn't the best one

WHAT YOU GET

Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
Personal growth; industry-leading leadership and professional development offerings
Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
Belonging and voice; employee resource groups, product advisory councils, monthly opportunities to share feedback and discuss your employee experience
Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program
Equity opportunity; ability to share in both the short-term and the long-term financial success of Parallel
Employee discount

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values - Integrity - Collaboration - Alignment - Intentionality - Accountability - Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political
affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

DISCLAIMER

Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.

Internal ID: 41957PandoLogic. Keywords: Driver, Location: Spring Hill, FL - 34606

Keywords: Surterra Wellness, Brandon , 2172 - PT Mobile Guide, IT / Software / Systems , Spring Hill, Florida

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