BrandonRecruiter Since 2001
the smart solution for Brandon jobs

Remote Technical Support

Company: Best Buy Canada
Location: Brandon
Posted on: April 6, 2021

Job Description:

Remote Technical Support - Work From Home Geek Squad is the technical service organization of Best Buy Canada. We're a team of passionate technology experts (we call ourselves Agents) who install, fix, solve, and enhance technology products for clients across the country. In this role our Agents are able to:

  • Work 24 hours or more per week from the comfort of their own home
  • Earn competitive wages
  • To be scheduled for 4 -5 shifts a week As a 24/7/365 business we require flexibility from our Agents. The shifts we're seeking to fill are:
    • Option 1: 4 shifts between Monday to Friday
    • Option 2: 2 to 3 shifts between Monday to Friday and minimum one guaranteed day on weekends
    • Option 3: Saturday & Sunday plus 2 additional weekdays Shifts are 8.5 hours in length with start times ranging from (one of the following):
      • 7:30am - 10:30am ET
      • 2:30pm - 5:30pm ET
      • 6:00pm - 9:00pm ET As a Remote Services Agent you will
        • Use phenomenal customer service skills to greet the client, determine their needs and make recommendations
        • Facilitate the complete solution of product repair, troubleshooting, upgrades, installations and other services using an online portal and remote desktop software
        • Tutor clients on the proper and optimal use of their products
        • Identify and recommend additional solutions to the client
        • Maintain certain minimum KPI's. That's how we best serve our clients
        • Complete training as required to continuously improve the experience for clients
        • Have fun while being the best - you believe that positivity drives productivity and work should be stimulating You come ready with
          • 1 or more years of experience with computer or network troubleshooting and repairs, is preferred
          • 1 or more years supporting clients through a telephone or chat-based environment
          • Experience in troubleshooting and/or repairing clients' devices
          • A+ Certified (not required, but a bonus)
          • Consumer electronics retail sales and service experience, or equivalent
          • Proficiency with English, both verbal and written; proficiency with French, verbally and written, is an asset
          • Completion of High School Diploma or equivalent We ask that your home office comes equipped with
            • A personal computer with monitor, speakers and anti-virus software (PC must be running Windows 8 or newer, Mac computers must be running 10.13 or newer)
            • Subscription to a high-speed, hard-wired internet connection
            • A USB or 3.5mm PC headset
            • A webcam for team meetings and ongoing training
            • A door - Home offices are required to be private and quiet, and not located in your living room We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology. __ Travail d'assistance technique domicile La Geek Squad est l'organisation de service technique de Best Buy Canada. Nous sommes une quipe d'experts en technologie passionns (nous nous appelons des Agents) qui installent, rparent, rsolvent et amliorent les produits technologiques pour les clients partout au pays. Dans ce rle, nos Agents peuvent :
              • Travailler 24 heures ou plus par semaine dans le confort de leur foyer
              • Gagner un salaire concurrentiel
              • Avoir de 4 5 quarts de travail par semaine En tant qu'entreprise qui fonctionne en permanence, nous avons besoin de flexibilit de la part de nos Agents. Les quarts que nous dsirons combler sont les suivants :
                • Option 1 : 4 quarts de travail du lundi au vendredi
                • Option 2 : 2 3 quarts du lundi au vendredi et au minimum une journe garantie durant les fins de semaine
                • Option 3 : Samedi et dimanche, plus 2 jours de semaine supplmentaires Les quarts de travail sont d'une dure de 8,5 heures et les heures de dbut varient de (un des choix suivants) :
                  • 7 h 30 10 h 30 HNE
                  • 14 h 30 17 h 30 HNE
                  • 18 h 21 h HNE En tant qu'Agent de services distance, vous allez
                    • Exploiter vos aptitudes phnomnales en matire de service la clientle pour accueillir le client, dterminer ses besoins et faire des recommandations
                    • Faciliter l'offre de solutions compltes en matire de rparation de produits, de dpannage, de mise niveau, d'installation et d'autres services par l'entremise d'un portail en ligne et d'un logiciel d'accs distance
                    • Indiquer au client comment utiliser ses produits de faon optimale
                    • Cibler et recommander des solutions supplmentaires au client
                    • Maintenir un degr minimal d'ICR. C'est la faon de mieux servir nos clients
                    • Effectuer des formations au besoin pour amliorer continuellement l'exprience des clients
                    • Vous amuser tout en tant le meilleur : vous croyez que la positivit encourage la productivit et que le travail doit tre stimulant Vous avez dj
                      • Prfrablement au moins une anne d'exprience en dpannage et rparation d'ordinateur ou de rseau
                      • Une anne ou plus de soutien aux clients, par tlphone ou par clavardage
                      • Exprience en dpannage et/ou en rparation des appareils des clients
                      • Certification A+ (non requise, mais un atout)
                      • Exprience en service la clientle et en vente au dtail d'lectronique grand public, ou l'quivalent
                      • Matrise de l'anglais, tant l'oral qu' l'crit; la matrise du franais, tant l'oral qu' l'crit est un atout
                      • Diplme d'tudes secondaires ou quivalent Nous vous demandons d'avoir un bureau domicile quip de ce qui suit
                        • Un ordinateur personnel avec moniteur, des haut-parleurs et un logiciel antivirus (les PC doivent tre exploits sous Windows 8 ou version ultrieure, les ordinateurs Mac doivent tre exploits sous OSX 10.13 ou version ultrieure).
                        • Abonnement une connexion Internet haute vitesse cble
                        • Un casque d'coute USB ou 3,5 mm pour PC
                        • Une camra Web pour les runions d'quipe et la formation continue
                        • Une porte; tout bureau domicile qui se respecte est priv et silencieux. (Ce n'est pas un salon.) Nous croyons tre dans une position privilgie pour aider nos clients enrichir leurs vies et suivre leurs passions au moyen de la technologie.

Keywords: Best Buy Canada, Brandon , Remote Technical Support, IT / Software / Systems , Brandon, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

25B Information Technology Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and (more...)
Company: Army National Guard
Location: Orlando
Posted on: 04/15/2021

Front Desk Clerk
Description: Front Desk Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role (more...)
Company: Concord Hospitality
Location: Orlando
Posted on: 04/15/2021

React Software Engineer - New Enterprise Development
Description: React Software Engineer - New Enterprise Development St Petersburg, FL Salary: 90,000 - 110,000 Job Type: Permanent
Company: Living Talent Company
Location: Saint Petersburg
Posted on: 04/15/2021

Sql Database Administrator BI
Description: ul li Work with the Strategic IT organization to design and develop capacity planning of the database infrastructure. li Monitor, maintain database systems and resolve problems that may arise. (more...)
Company: Kavaliro
Location: Orlando
Posted on: 04/15/2021

Field Services Engineer
Description: General:Working in our company will provide competitive opportunities that will improve the employee's engagement, financial and career growth. We are currently looking to hire a field service engineer (more...)
Company: Orbit Medical Technologies
Location: Orlando
Posted on: 04/15/2021

Software Engineer, MileSplit
Description: FloSports is a direct-to-consumer subscription-based sports media company that streams live events across 25 different sports e.g. Cycling, Track and Field, Wrestling, Racing, Bowling, Marching Band, (more...)
Company: FloSports
Location: Longwood
Posted on: 04/15/2021

Software Engineer
Description: SummaryThis software engineer position will focus on web development using JavaScript and framework development using C . The candidate will work within a team of software engineers to build high performance, (more...)
Company: CAE USA
Location: Orlando
Posted on: 04/15/2021

VIP Technical Lab Consultant
Description: Part time role/remote for local VIP Technical Lab Consultant needs 2 years of related experience in a clinical laboratory, transfusion
Company: Global Channel Management, Inc
Location: Lakeland
Posted on: 04/15/2021

Software Engineer - Mid Level
Description: Purpose of JobWe are currently seeking a talented Software Engineer - Mid Level for our San Antonio or Plano, TX, or Tampa, FL, or 100 remote work environment location s . br br Provides support (more...)
Company: USAA
Location: New Port Richey
Posted on: 04/15/2021

Senior Software Engineer - Mobile Quality Engineering
Description: We are EA br And we make games - how cool is that In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games (more...)
Company: Electronic Arts (EA)
Location: Orlando
Posted on: 04/15/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Brandon RSS job feeds