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Remote Technical Support

Company: Best Buy Canada
Location: Brandon
Posted on: April 6, 2021

Job Description:

Remote Technical Support - Work From Home Geek Squad is the technical service organization of Best Buy Canada. We're a team of passionate technology experts (we call ourselves Agents) who install, fix, solve, and enhance technology products for clients across the country. In this role our Agents are able to:

  • Work 24 hours or more per week from the comfort of their own home
  • Earn competitive wages
  • To be scheduled for 4 -5 shifts a week As a 24/7/365 business we require flexibility from our Agents. The shifts we're seeking to fill are:
    • Option 1: 4 shifts between Monday to Friday
    • Option 2: 2 to 3 shifts between Monday to Friday and minimum one guaranteed day on weekends
    • Option 3: Saturday & Sunday plus 2 additional weekdays Shifts are 8.5 hours in length with start times ranging from (one of the following):
      • 7:30am - 10:30am ET
      • 2:30pm - 5:30pm ET
      • 6:00pm - 9:00pm ET As a Remote Services Agent you will
        • Use phenomenal customer service skills to greet the client, determine their needs and make recommendations
        • Facilitate the complete solution of product repair, troubleshooting, upgrades, installations and other services using an online portal and remote desktop software
        • Tutor clients on the proper and optimal use of their products
        • Identify and recommend additional solutions to the client
        • Maintain certain minimum KPI's. That's how we best serve our clients
        • Complete training as required to continuously improve the experience for clients
        • Have fun while being the best - you believe that positivity drives productivity and work should be stimulating You come ready with
          • 1 or more years of experience with computer or network troubleshooting and repairs, is preferred
          • 1 or more years supporting clients through a telephone or chat-based environment
          • Experience in troubleshooting and/or repairing clients' devices
          • A+ Certified (not required, but a bonus)
          • Consumer electronics retail sales and service experience, or equivalent
          • Proficiency with English, both verbal and written; proficiency with French, verbally and written, is an asset
          • Completion of High School Diploma or equivalent We ask that your home office comes equipped with
            • A personal computer with monitor, speakers and anti-virus software (PC must be running Windows 8 or newer, Mac computers must be running 10.13 or newer)
            • Subscription to a high-speed, hard-wired internet connection
            • A USB or 3.5mm PC headset
            • A webcam for team meetings and ongoing training
            • A door - Home offices are required to be private and quiet, and not located in your living room We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology. __ Travail d'assistance technique domicile La Geek Squad est l'organisation de service technique de Best Buy Canada. Nous sommes une quipe d'experts en technologie passionns (nous nous appelons des Agents) qui installent, rparent, rsolvent et amliorent les produits technologiques pour les clients partout au pays. Dans ce rle, nos Agents peuvent :
              • Travailler 24 heures ou plus par semaine dans le confort de leur foyer
              • Gagner un salaire concurrentiel
              • Avoir de 4 5 quarts de travail par semaine En tant qu'entreprise qui fonctionne en permanence, nous avons besoin de flexibilit de la part de nos Agents. Les quarts que nous dsirons combler sont les suivants :
                • Option 1 : 4 quarts de travail du lundi au vendredi
                • Option 2 : 2 3 quarts du lundi au vendredi et au minimum une journe garantie durant les fins de semaine
                • Option 3 : Samedi et dimanche, plus 2 jours de semaine supplmentaires Les quarts de travail sont d'une dure de 8,5 heures et les heures de dbut varient de (un des choix suivants) :
                  • 7 h 30 10 h 30 HNE
                  • 14 h 30 17 h 30 HNE
                  • 18 h 21 h HNE En tant qu'Agent de services distance, vous allez
                    • Exploiter vos aptitudes phnomnales en matire de service la clientle pour accueillir le client, dterminer ses besoins et faire des recommandations
                    • Faciliter l'offre de solutions compltes en matire de rparation de produits, de dpannage, de mise niveau, d'installation et d'autres services par l'entremise d'un portail en ligne et d'un logiciel d'accs distance
                    • Indiquer au client comment utiliser ses produits de faon optimale
                    • Cibler et recommander des solutions supplmentaires au client
                    • Maintenir un degr minimal d'ICR. C'est la faon de mieux servir nos clients
                    • Effectuer des formations au besoin pour amliorer continuellement l'exprience des clients
                    • Vous amuser tout en tant le meilleur : vous croyez que la positivit encourage la productivit et que le travail doit tre stimulant Vous avez dj
                      • Prfrablement au moins une anne d'exprience en dpannage et rparation d'ordinateur ou de rseau
                      • Une anne ou plus de soutien aux clients, par tlphone ou par clavardage
                      • Exprience en dpannage et/ou en rparation des appareils des clients
                      • Certification A+ (non requise, mais un atout)
                      • Exprience en service la clientle et en vente au dtail d'lectronique grand public, ou l'quivalent
                      • Matrise de l'anglais, tant l'oral qu' l'crit; la matrise du franais, tant l'oral qu' l'crit est un atout
                      • Diplme d'tudes secondaires ou quivalent Nous vous demandons d'avoir un bureau domicile quip de ce qui suit
                        • Un ordinateur personnel avec moniteur, des haut-parleurs et un logiciel antivirus (les PC doivent tre exploits sous Windows 8 ou version ultrieure, les ordinateurs Mac doivent tre exploits sous OSX 10.13 ou version ultrieure).
                        • Abonnement une connexion Internet haute vitesse cble
                        • Un casque d'coute USB ou 3,5 mm pour PC
                        • Une camra Web pour les runions d'quipe et la formation continue
                        • Une porte; tout bureau domicile qui se respecte est priv et silencieux. (Ce n'est pas un salon.) Nous croyons tre dans une position privilgie pour aider nos clients enrichir leurs vies et suivre leurs passions au moyen de la technologie.

Keywords: Best Buy Canada, Brandon , Remote Technical Support, IT / Software / Systems , Brandon, Florida

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