BrandonRecruiter Since 2001
the smart solution for Brandon jobs

Guest Services Manager

Company: McKibbon Hospitality
Location: Brandon
Posted on: July 9, 2019

Job Description:

Residence Inn Tampa Westshore Airport 4312 Boyscout Blvd. Tampa, Florida, 33607 United States Guest Services Manager What Makes a McKibbon Hotel Guest Services Manager? As a key member of the property leadership team, the Guest Services Manager is accountable for the hotels front desk operations. Reporting to the General Manager, the Guest Services Manager will be responsible for maintaining the highest level of ethical leadership to lead the front desk team to deliver the highest standard of customer service. A Day in the Life: You will be responsible for assisting with the overall performance of the propertys front desk department, including guest satisfaction, brand quality assurance, budget and labor. You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports. You will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage. You will train all front desk staff as it relates to brand and company standards to maximize service culture. You will assist with sales and champion the Daily Sell Strategy. You will assist with the implementation of front office programs to enhance the experience and provide leisure enjoyment for the guests. You will be responsible for maintaining compliance and remaining up-to date on new initiatives for the brand and company. You will inspect and ensure that safety and security standards are being maintained. You will support guest experience and satisfaction in all operations ensuring problem resolution. You will conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables. You will perform payment processing. You will be responsible for overseeing the Market (fully stocked, weekly inventory, place orders). You will assist the Executive Housekeeper twice weekly, inspect guest rooms and public areas. Requirements: Experience working in a hotel as a front desk representative (or equivalent) Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired) The ability to work weekends, holidays, and evenings The ability to ensure that hotel policies and brand standards are followed Ideal Skills & Qualities: Excellent communication and problem-solving skills The skills and experience to lead a team to consistently deliver exceptional guest service Developing the leadership qualities of all staff Maintaining positive relationships with associates to drive associate satisfaction

Keywords: McKibbon Hospitality, Brandon , Guest Services Manager, Hospitality & Tourism , Brandon, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Guest Experience Expert - Part Time - Renaissance Tampa International Plaza Hotel - (19000OYH)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International
Location: Saint Petersburg
Posted on: 07/18/2019

Box Truck Delivery Drivers
Description: Job RequirementsRequires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may
Company: Lowe's Companies Inc.
Location: Orlando
Posted on: 07/18/2019

Multi-Unit Team Leader
Description: Are you a passionate people leader, capable of managing multiple offices Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests H R Block is (more...)
Company: H&R BLOCK
Location: Winter Springs
Posted on: 07/18/2019


Inbound Customer Service (Remote)
Description: Inbound Customer Service Remote We are looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone (more...)
Company: Mommy Jobs Online
Location: Orlando
Posted on: 07/18/2019

Cook II - The Ritz-Carlton Orlando, Grande Lakes - (19001D7R)
Description: Cook II At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. (more...)
Company: Marriott International
Location: Orlando
Posted on: 07/18/2019

Part Time - Valet Parker - Renaissance Orlando at SeaWorld - (190012Z5)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Orlando
Posted on: 07/18/2019

First Year Tax Professional
Description: br Do you have a passion for helping people and solving problems Are you constantly seeking knowledge and interested in a career where you'll work hard during tax season, and have the remainder of (more...)
Company: H&R BLOCK
Location: Longwood
Posted on: 07/18/2019

Customer Service Associate
Description: Position Summary...What you'll do...Want to make a lot of people s day Our Customer Service Associates are the heart of our front end. You play a major role in how our members feel in the club and when (more...)
Company: Sam's Club
Location: Apopka
Posted on: 07/18/2019

Customer Service Associate
Description: Position Summary...What you'll do...Want to make a lot of people s day Our Customer Service Associates are the heart of our front end. You play a major role in how our members feel in the club and when (more...)
Company: Sam's Club
Location: Orlando
Posted on: 07/18/2019

Multi-Unit Team Leader
Description: Are you a passionate people leader, capable of managing multiple offices Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests H R Block is (more...)
Company: H&R BLOCK
Location: Winter Garden
Posted on: 07/18/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Brandon RSS job feeds