Communications Shift Supervisor

Company: Hernando County Sheriff's Office
Location: Brooksville
Posted on: January 24, 2023

Job Description:

-HERNANDO COUNTY SHERIFFS OFFICEAL NIENHUIS, SHERIFF -JOB TITLE: COMMUNICATIONS SHIFT SUPERVISORBUREAU: ADMINISTRATIVE SERVICES BUREAUSUPERVISED BY: COMMUNICATIONS DIRECTORPAY GRADE: 52NFLSA: Non-Exempt -CHARACTERISTICS OF THE CLASS -Under the general direction of the communications director, performs administrative and supervisory work related to the operation of the communications center. Employees are expected to exercise independent judgment. Supervisors answer questions from the staff and the public, referring only the most complex to the director of Communications. Shift supervisors operate computer hardware/software and correct system failures. Staff is supervised through direct observation of phone and dispatch work, periodic review of reports and logs and conferences. Employees in this classification are required to work in 12-hour shifts, consisting of day shift and night shift, holidays, and weekends. Employees may be required to work overtime when necessary on both short notice and during catastrophic events, e.g., during hurricanes or mass casualty incidents. Performs other work as requested. -[NOTE]: These examples are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. -ESSENTIAL JOB FUNCTIONS -

• Instructs, assigns, and supervises subordinates through observation, audio recordings, and other quality assurance methods. Conducts periodic reviews of work methods, procedures, and personnel appearance for adherence and conformity to Sheriffs Office policy, rules, and general orders. Takes corrective or disciplinary action as needed. -
• Oversees employee staffing; creates employee shift bids, training rotations, staffing schedules and overtime assignments, and ensures adequate coverage for upcoming shifts. -
• Corrects equipment malfunctions, reports the malfunction to the proper maintenance personnel, or ensures proper notification has been made. -
• Searches digital recorder and disseminates recordings of audio recordings for urgent requests by Sheriffs Office personnel and approved outside agencies as needed. -
• Monitors emergency/non-emergency phone calls of telecommunicators to assist in improving their performance and to identify needed training; assists telecommunicators with difficult emergency calls to elicit as much information as possible. -
• Analyzes employee job performance and identifies exemplary performance and areas of deficiency; completes annual evaluations for subordinate employees. -
• Monitors application of the field training officer (FTO) program, ensuring proper training is being conducted; monitors trainee progress; reviews daily observation reports (DOR) for accuracy. -
• Identifies subordinates for professional growth opportunities and works with the training supervisor and the Communications director to arrange necessary training and/or promotion. -
• Assists in complaint investigation as needed. -
• Assists in maintaining and updating communications center files and reference materials. -
• Assists with radio and phone positions as needed, answers calls for service from the public and provides information or processes complaints to be dispatched. - - - - -L. Other duties as assigned. -QUALIFICATIONS -A. Training and Experience -
• High school diploma or GED. -
• At least three years of progressively responsible experience in emergency communications, including lead or supervisory experience. -
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities. -
• Knowledge, Abilities and Skills -
• Knowledge of proper English grammar, spelling, and punctuation. -
• Knowledge of the procedures and policies pertaining to emergency 9-1-1 procedures and equipment. -
• Knowledge of best practices related to processing and dispatching emergency calls for service. -
• Knowledge of modern office procedures, methods, and equipment. -
• Ability to think clearly and react effectively in an emergency situation. -
• Ability to work independently and meet schedules and deadlines of the work. -
• Ability to effectively supervise, motivate, train, and counsel subordinates. -
• Ability to perform a variety of duties, often changing abruptly from one task to another of a different nature. -
• Ability to maintain clear, concise and accurate logs and records. -
• Ability to identify and correct computer system malfunctions. -
• Ability to type at least 30 words per minute. -
• Skill in developing and maintaining an effective working environment. -
• Skill in eliciting critical information in a stressful or life threatening situation. -
• Skill in critical thinking and problem solving, active listening, and conflict resolution. -ESSENTIAL PHYSICAL SKILLS -

• Ability to communicate effectively, both orally and in writing.
• Ability to access, input, and retrieve information from a computer.
• Ability to sit for long periods of time.
• Ability to lift up to 5 pounds. -ENVIRONMENTAL CONDITIONS -Work inside under frequent stressful situations.Reasonable accommodation will be made for qualified individuals with a disability.Equal opportunity employer

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