Communications Shift Supervisor
Company: Hernando County Sheriff's Office
Location: Brooksville
Posted on: January 24, 2023
Job Description:
-HERNANDO COUNTY SHERIFFS OFFICEAL NIENHUIS, SHERIFF -JOB TITLE:
COMMUNICATIONS SHIFT SUPERVISORBUREAU: ADMINISTRATIVE SERVICES
BUREAUSUPERVISED BY: COMMUNICATIONS DIRECTORPAY GRADE: 52NFLSA:
Non-Exempt -CHARACTERISTICS OF THE CLASS -Under the general
direction of the communications director, performs administrative
and supervisory work related to the operation of the communications
center. Employees are expected to exercise independent judgment.
Supervisors answer questions from the staff and the public,
referring only the most complex to the director of Communications.
Shift supervisors operate computer hardware/software and correct
system failures. Staff is supervised through direct observation of
phone and dispatch work, periodic review of reports and logs and
conferences. Employees in this classification are required to work
in 12-hour shifts, consisting of day shift and night shift,
holidays, and weekends. Employees may be required to work overtime
when necessary on both short notice and during catastrophic events,
e.g., during hurricanes or mass casualty incidents. Performs other
work as requested. -[NOTE]: These examples are intended only as
illustrations of the various types of work performed. The omission
of specific statements of duties does not exclude them from the
position if the work is similar, related, or a logical assignment
to the position. -ESSENTIAL JOB FUNCTIONS -
- Instructs, assigns, and supervises subordinates through
observation, audio recordings, and other quality assurance methods.
Conducts periodic reviews of work methods, procedures, and
personnel appearance for adherence and conformity to Sheriffs
Office policy, rules, and general orders. Takes corrective or
disciplinary action as needed. -
- Oversees employee staffing; creates employee shift bids,
training rotations, staffing schedules and overtime assignments,
and ensures adequate coverage for upcoming shifts. -
- Corrects equipment malfunctions, reports the malfunction to the
proper maintenance personnel, or ensures proper notification has
been made. -
- Searches digital recorder and disseminates recordings of audio
recordings for urgent requests by Sheriffs Office personnel and
approved outside agencies as needed. -
- Monitors emergency/non-emergency phone calls of
telecommunicators to assist in improving their performance and to
identify needed training; assists telecommunicators with difficult
emergency calls to elicit as much information as possible. -
- Analyzes employee job performance and identifies exemplary
performance and areas of deficiency; completes annual evaluations
for subordinate employees. -
- Monitors application of the field training officer (FTO)
program, ensuring proper training is being conducted; monitors
trainee progress; reviews daily observation reports (DOR) for
accuracy. -
- Identifies subordinates for professional growth opportunities
and works with the training supervisor and the Communications
director to arrange necessary training and/or promotion. -
- Assists in complaint investigation as needed. -
- Assists in maintaining and updating communications center files
and reference materials. -
- Assists with radio and phone positions as needed, answers calls
for service from the public and provides information or processes
complaints to be dispatched. - - - - -L. Other duties as assigned.
-QUALIFICATIONS -A. Training and Experience -
- High school diploma or GED. -
- At least three years of progressively responsible experience in
emergency communications, including lead or supervisory experience.
-
- Any equivalent combination of training, education, and
experience that provides the required skills, knowledge, and
abilities. -
- Knowledge, Abilities and Skills -
- Knowledge of proper English grammar, spelling, and punctuation.
-
- Knowledge of the procedures and policies pertaining to
emergency 9-1-1 procedures and equipment. -
- Knowledge of best practices related to processing and
dispatching emergency calls for service. -
- Knowledge of modern office procedures, methods, and equipment.
-
- Ability to think clearly and react effectively in an emergency
situation. -
- Ability to work independently and meet schedules and deadlines
of the work. -
- Ability to effectively supervise, motivate, train, and counsel
subordinates. -
- Ability to perform a variety of duties, often changing abruptly
from one task to another of a different nature. -
- Ability to maintain clear, concise and accurate logs and
records. -
- Ability to identify and correct computer system malfunctions.
-
- Ability to type at least 30 words per minute. -
- Skill in developing and maintaining an effective working
environment. -
- Skill in eliciting critical information in a stressful or life
threatening situation. -
- Skill in critical thinking and problem solving, active
listening, and conflict resolution. -ESSENTIAL PHYSICAL SKILLS
-
- Ability to communicate effectively, both orally and in
writing.
- Ability to access, input, and retrieve information from a
computer.
- Ability to sit for long periods of time.
- Ability to lift up to 5 pounds. -ENVIRONMENTAL CONDITIONS -Work
inside under frequent stressful situations.Reasonable accommodation
will be made for qualified individuals with a disability.Equal
opportunity employer
Keywords: Hernando County Sheriff's Office, Brandon , Communications Shift Supervisor, Hospitality & Tourism , Brooksville, Florida
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