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Guest Services Representative - Wesley Chapel

Company: Nothing Bundt Cakes
Location: Wesley Chapel
Posted on: May 15, 2022

Job Description:

Job DescriptionPosition Summary:To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. Requirements:

  • Possess a strong sense of teamwork
  • Ability to follow instructions
  • Has integrity
  • Takes initiative
  • Fits the Nothing Bundt Cakes Culture
  • Has the ability to work well under pressure
  • Outgoing and friendly personality
  • Ability to multitask while paying special attention to detail
  • Strong sales ability
  • Genuine care of others needs
  • Ability to work with a sense of urgency Responsibilities may include but are not limited to:
    • Abide by all NBC policies and procedures
    • Uphold NBC's image and brand
    • Assist other departments when necessary
    • Introduce walk-in guests to our bakery and our products with a guest tour
    • Assist guests with walk-in orders while using creative solutions
    • Suggest balloon sales, show porcelain items, and up-sell with candles and cards
    • Assist phone guests by placing incoming orders
    • Give cake presentations while performing quality control tests
    • Operate & balance (POS) point of sale with accuracy and efficiency
    • Gather guests email addresses
    • Keep samples available during all hours of operation
    • Maintaining a strong knowledge of NBC's products, prices, and promotions
    • Keep retail area clean, swept, neatly merchandised,
    • Dust all retail surfaces twice per week, including all counter tops, and POS stations
    • Duties assigned by crafting department such as fluffing bows and making design pieces.
    • Track inventory and commission sales

Keywords: Nothing Bundt Cakes, Brandon , Guest Services Representative - Wesley Chapel, Hospitality & Tourism , Wesley Chapel, Florida

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