Guest Services Representative - Wesley Chapel

Company: Nothing Bundt Cakes
Location: Wesley Chapel
Posted on: May 15, 2022

Job Description:

Job DescriptionPosition Summary:To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. Requirements:

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Fits the Nothing Bundt Cakes Culture
• Has the ability to work well under pressure
• Outgoing and friendly personality
• Ability to multitask while paying special attention to detail
• Strong sales ability
• Genuine care of others needs
• Ability to work with a sense of urgency Responsibilities may include but are not limited to:
  • Abide by all NBC policies and procedures
  • Uphold NBC's image and brand
  • Assist other departments when necessary
  • Introduce walk-in guests to our bakery and our products with a guest tour
  • Assist guests with walk-in orders while using creative solutions
  • Suggest balloon sales, show porcelain items, and up-sell with candles and cards
  • Assist phone guests by placing incoming orders
  • Give cake presentations while performing quality control tests
  • Operate & balance (POS) point of sale with accuracy and efficiency
  • Gather guests email addresses
  • Keep samples available during all hours of operation
  • Maintaining a strong knowledge of NBC's products, prices, and promotions
  • Keep retail area clean, swept, neatly merchandised,
  • Dust all retail surfaces twice per week, including all counter tops, and POS stations
  • Duties assigned by crafting department such as fluffing bows and making design pieces.
  • Track inventory and commission sales

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