Customer Service Associate
Company: Floor & Decor
Location: Lutz
Posted on: April 10, 2021
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Job Description:
Purpose This position is responsible for training and developing
Product Sales Specialists and ensuring that customers have a
positive shopping experience by receiving exceptional customer
service and product information. Minimum Eligibility Requirements 1
year of customer service/sales experience, or an equivalent
combination of education and experience sufficient to perform the
essential functions of the job, as determined by the
companyExcellent communication skills (verbal & written)Ability to
multi-task and work in a fast-paced environment Essential Functions
Act and work in a manner that is consistent with companys core
valuesDemonstrate a thorough understanding and compliance with the
companys safe lifting practices standard operating
proceduresDemonstrate the ability to drive and teach the company
philosophy around the basic Ps of retail. The basic Ps of retail
include but are not limited to: People, Position, Product,
Presentation, Price, Promotion, Purchasing Provide direction to all
product sales specialists to ensure a highly attentive and accurate
level of customer serviceComplete all product specialist
certification coursesDemonstrate a thorough understanding of
merchandise and installationEnsure the overall merchandising,
pricing and organization of the departmentCommunicate standard
operating procedure direction and changes to all associates in a
timely mannerComplete the Industrial Truck (forklift) proficiency
testing and certificationCommunicate inventory needs to
managementDirect and assist the processing of merchandise to the
showroom floorValidate all product placement and pricing within the
departmentGreet every customer in a helpful and courteous
mannerAssist customers with product questions and selectionsProcess
customers at check-out using the point of sale (POS) systemProcess
customer refunds and exchanges according to established
guidelinesPresent how-to classes to customersFollow established
cash, check and charge card acceptance proceduresAnswer the
telephone according to accepted guidelinesStock and tag merchandise
displays as requiredCreate price tags and merchandise signsWorking
Conditions (travel, hours, environment)While performing the duties
of this job, the employee is frequently exposed to a warehouse
environment and moving vehicles. The noise level in the work
environment is typically moderate to noisy.Physical/Sensory
RequirementsPhysical Work Ability exert 30 60 pounds of force
occasionally, and or 20-30 pounds of force frequently, and/or
greater than negligible up to 20 pounds of force constantly to
lift, carry push, pull, or otherwise move objects. The employee is
often required to use their hands and fingers, to handle or feel.
The employee is frequently required to stand, walk, reach with arms
and hands, climb or balance, and to stoop, kneel, crouch or crawl.
BENEFITS & REWARDS: Bonus opportunities at every levelCareer
advancement opportunitiesRelocation opportunities across the
country401k with discretionary company matchEmployee Stock Purchase
PlanReferral Bonus ProgramCorporate Discount ProgramsMedical,
Dental, Vision, Life and other Insurance Plans (subject to
eligibility criteria) Equal Employment Opportunity: Floor & Decor
is an equal opportunity employer and is committed to equal
opportunity for all associates and applicants. F&D recruits,
hires, trains, promotes, compensates and administers all personnel
actions without regard to race, color, religion, sex, sex
stereotyping, pregnancy (which includes pregnancy, childbirth and
medical conditions related to pregnancy, childbirth or
breastfeeding), gender, gender identity, gender expression,
national origin, age, mental or physical disability, ancestry,
medical condition, marital status, military or veteran status,
citizenship status, sexual orientation, genetic information or any
other status protected by applicable law.This policy applies to all
areas of employment, including recruitment, testing, screening,
hiring, selection for training, upgrading, transfer, demotion,
layoff, discipline, termination, compensation, benefits and all
other privileges, terms and conditions of employment. This policy
and the law prohibit employment discrimination against any
associate or applicant on the basis of any legally protected status
outlined above.
Keywords: Floor & Decor, Brandon , Customer Service Associate, Hospitality & Tourism , Lutz, Florida
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