BrandonRecruiter Since 2001
the smart solution for Brandon jobs

Customer Service Associate

Company: Wawa
Location: Zephyrhills
Posted on: April 10, 2021

Job Description:

STR05285 - Zephyrhills, FL 33542

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Principal Duties:

  • Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
  • Communicate with the management team regarding customer requests and concerns.
  • Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
  • Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
  • Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
  • Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
  • Prepare all made to order food and/or beverages according to recipe or customer specifications.
  • Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
  • Ensure the proper execution of assigned foodservice and beverage programs and procedures.
  • Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
  • Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.
  • Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
  • Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
  • Complete other tasks as assigned by store management.Essential Functions:
    • Ability to work well individually as well as in a team environment
    • Good communication skills
    • Excellent customer service skills
    • Ability to learn FSRA process and procedures and demonstrate on a daily basis
    • Ability to work overtime as needed
    • Ability to multi-task in fast paced environment
    • Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
    • Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
    • Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
    • Must be able to lift and carry up to 35 lbs
    • Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
    • Must be at least 16 years old
    • Must have reliable transportation
    • Must wear slip resistant shoes at all times
    • Must be able to tolerate exposure to cleaning productsBasic Qualifications:
      • Pursuit of or high school diploma or equivalent, preferred
      • Prior food service and/or customer service experience preferredWawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

        Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Keywords: Wawa, Brandon , Customer Service Associate, Hospitality & Tourism , Zephyrhills, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Team Member - Crew (1870 - Millenia Mall Orlando)
Description: Restaurant Team Member - Crew 1870 - Millenia Mall Orlando 21007841 br DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typical fast food experience. Chipotle has always (more...)
Company: Chipotle
Location: Orlando
Posted on: 04/16/2021

Prep Cook
Description: The smells of fresh-cooked food in the kitchen. The clang of pots, pans, and dinnerware as the anticipation of a rush puts you in the zone. You quickly take initiative to ensure the happiness of those (more...)
Company: PeopleReady
Location: Winter Garden
Posted on: 04/16/2021

Hiring PT Crew, Cashier, and Cooks at McDonalds
Description: We are looking for hard working, and motivated individuals to join our fast-paced environment. If you enjoy working as part of a team, have a willingness to learn, and
Company: McDonald's
Location: Groveland
Posted on: 04/16/2021


CDL A Company Delivery Drivers
Description: Position Summary: br br To efficiently deliver the right products to customer accounts, in a professional, safe and timely manner. br br Position Responsibilities may include, but not limited (more...)
Company: Reyes Holdings
Location: Tavares
Posted on: 04/16/2021

Retail Store Associate - Hiring Immediately
Description: EARN A 300 HIRING BONUS FOR JOINING OUR TEAM br br Grow With Us br br Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in (more...)
Company: Hudson Group
Location: Longwood
Posted on: 04/16/2021

Housekeeper
Description: Are you committed to holding cleanliness next to godliness Do you have a rare penchant for getting everything just right and striving for your work to be perfect PeopleReady is now hiring meticulous (more...)
Company: PeopleReady
Location: Casselberry
Posted on: 04/16/2021

Airport Retail Associate - Hudson News - Hiring Immediately
Description: EARN A 300 HIRING BONUS FOR JOINING OUR TEAM br br Grow With Us br br Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in (more...)
Company: Hudson Group
Location: Winter Springs
Posted on: 04/16/2021

Cashier
Description: We are looking for an efficient, courteous Cashier who possesses excellent customer service skills. The Cashier will scan the customer's selections, ensure that prices and quantities are accurate, accept (more...)
Company: PeopleReady
Location: Casselberry
Posted on: 04/16/2021

Retail Associate
Description: Welcome to Ross Stores, Inc., where our differences make us stronger--- At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. (more...)
Company: Ross Stores
Location: Winter Park
Posted on: 04/16/2021

Prep Cook
Description: The smells of fresh-cooked food in the kitchen. The clang of pots, pans, and dinnerware as the anticipation of a rush puts you in the zone. You quickly take initiative to ensure the happiness of those (more...)
Company: PeopleReady
Location: Orlando
Posted on: 04/16/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Brandon RSS job feeds