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Customer Service

Company: Kelly Services
Location: Wesley Chapel
Posted on: April 9, 2021

Job Description:

Kelly Services is now hiring for a Customer Service Representative for a freight transportation company located in Wesley Chapel.-- This is Mon - Fri 8am - 5pm paying $15 hourly.----Summary:- Monitor and manage all aspects of guaranteed shipments to ensure service and invoicing accuracy. Documents all actions as required in notes and shipment records. Immediately escalates issues as appropriate.- Determines (by retrieval or calculation) and communicates transportation solution rates and service times in a quick and accurate manner.- Supports external and internal customers with a sense of urgency and in a professional manner. Responds to phone calls and emails in a timely manner. Resolves problems and creates Win-Win situations for the customer and Estes.- Identify and resolve service issues and provide direction to field terminal management and staff to achieve guaranteed service deadlines.- Prepares and processes reports and high volumes of data relating to guaranteed shipments accurately and timely. Performs detailed audits of data and documents to detect defects relating to data accuracy. Documents and corrects the defects and communicates root cause as required.Please apply with an updated resume for this great opportunity.--Why Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Brandon , Customer Service, Hospitality & Tourism , Wesley Chapel, Florida

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