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Retail- Customer Service Representative

Company: Ashley Furniture
Location: Brandon
Posted on: August 30, 2020

Job Description:

WE WANT YOU!Ashley Furniture is an American furniture company that offers one of the largest product assortments to 6000+ retail partners with over 20,000 storefronts in 123 countries. We are seeking experienced professional Customer Service Representatives with the ability and desire to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Responsibilities* Manage large amounts of incoming calls* Identify and assess customers' needs to achieve satisfaction* Build sustainable relationships and trust with customer accounts through open and interactive communication* Provide accurate, valid and complete information by using the right methods/tools* Meet personal/customer service team sales targets and call handling quotas* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution* Keep records of customer interactions, process customer accounts and file documents* Follow communication procedures, guidelines and policies* Take the extra mile to engage customersSkills* Proven customer support experience or experience as a client service representative* Track record of over-achieving quota* Strong phone contact handling skills and active listening* Familiarity with CRM systems and practices* Customer orientation and ability to adapt/respond to different types of characters* Excellent communication and presentation skills* Ability to multi-task, prioritize, and manage time effectively* High school degree

Keywords: Ashley Furniture, Brandon , Retail- Customer Service Representative, Hospitality & Tourism , Brandon, Florida

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