Guest Services Ambassador - Trinity Urgent Care
Company: BayCare Health System
Location: New Port Richey
Posted on: May 28, 2023
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Job Description:
Title: Guest Services Ambassador - Trinity Urgent Care Location:
FL-Trinity-Urgent Care Job Number: 234967
BayCare is currently in search of our newest Team Member who is
passionate about providing outstanding customer service to our
community. BayCare's top priority is the health and well-being of
our communities as Tampa Bay's leading multi-specialty group with
more than 600 providers practicing 45 specialties in over 175
outpatient locations throughout the Tampa Bay and west central
Florida regions.
BayCare offers a competitive total reward package
including:
Benefits (Health, Dental, Vision)
Paid time off
Tuition reimbursement
401k match and additional yearly contribution
Yearly performance appraisals and team award bonus
Community discounts and more
AND the Chance to be part of an amazing team and a great place to
work!
The Guest Services Ambassador:
Functions as the guests' liaison to all assigned services.
This role is hospitality-focused and critical to ensuring that each
patient, client, patron or visitor is able to enjoy a positive
experience and have their personal needs met while taking advantage
of the variety of health-related and retail services offered by the
facility.
Acts as an advocate for the patient and must communicate
effectively with patients, visitors, health system leaders, staff,
medical office personnel and referring physicians.
Will need to address & resolve issues, recognizing those requiring
escalation to facility leaders and/or manager.
This role will exist in a variety of settings and may or may not
require performing all job specific functions listed within this
description.
Must possess advanced computer skills and is proficient in all of
the following modalities/computer applications as appropriate:
reception, registration, scheduling, financial counseling,
insurance verification, waiting room management, and document
management.
Proficient (within 6 months of hire) in waiting room management
system (overall) and registration and scheduling of at least one
service-line (as per management directive). Preferred Education is
Associates Degree in Hospitality Management. Required Experience is
1 year Customer Service or 1 year Hospitality. Required Specific
Skills also includes: Insurance Terminology use and
understanding.
Qualifications:
Certifications and Licensures
None Required
Education
Required High School or Equivalent
Preferred Associate's Reference summary for details
Experience
Required 1 year Customer Service
Or 1 year Reference summary for details
Specific Skills
Required Customer service skills
Required Written and verbal communication skills
Required Interpersonal skills
Required Work independently
Required Work with a team
Required Critical thinking skills
Required Organizational skills
Required Administrative and clerical skills
Required Computer skills appropriate to position
Required Problem Solving
Required Time management skills
Required Work in a fast paced environment
Preferred Bilingual
Schedule: Varies
Shift: Variable
Shift Hours: 8:00 AM - 8:00 PM (may vary)
Weekend Work: Every Other
On Call: No
Employment Status: ACTIVE FULL TIME
Equal Opportunity Employer Veterans/Disabled
Keywords: BayCare Health System, Brandon , Guest Services Ambassador - Trinity Urgent Care, Healthcare , New Port Richey, Florida
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here to apply!
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