Guest Services Ambassador - Trinity Urgent Care

Company: BayCare Health System
Location: New Port Richey
Posted on: May 28, 2023

Job Description:

Title: Guest Services Ambassador - Trinity Urgent Care Location: FL-Trinity-Urgent Care Job Number: 234967
BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. BayCare's top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions.
BayCare offers a competitive total reward package including:

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  Benefits (Health, Dental, Vision)
  
  
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  Paid time off
  
  
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  Tuition reimbursement
  
  
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  401k match and additional yearly contribution
  
  
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  Yearly performance appraisals and team award bonus
  
  
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  Community discounts and more
  
  
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  AND the Chance to be part of an amazing team and a great place to work!
  
  
  The Guest Services Ambassador:
  
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    Functions as the guests' liaison to all assigned services.
    
    
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    This role is hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility.
    
    
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    Acts as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians.
    
    
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    Will need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or manager.
    
    
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    This role will exist in a variety of settings and may or may not require performing all job specific functions listed within this description.
    
    
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    Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management.
    
    
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    Proficient (within 6 months of hire) in waiting room management system (overall) and registration and scheduling of at least one service-line (as per management directive). Preferred Education is Associates Degree in Hospitality Management. Required Experience is 1 year Customer Service or 1 year Hospitality. Required Specific Skills also includes: Insurance Terminology use and understanding.
    
    
    Qualifications:
    Certifications and Licensures
    None Required
    Education
    Required High School or Equivalent
    Preferred Associate's Reference summary for details
    Experience
    Required 1 year Customer Service
    Or 1 year Reference summary for details
    Specific Skills
    Required Customer service skills
    Required Written and verbal communication skills
    Required Interpersonal skills
    Required Work independently
    Required Work with a team
    Required Critical thinking skills
    Required Organizational skills
    Required Administrative and clerical skills
    Required Computer skills appropriate to position
    Required Problem Solving
    Required Time management skills
    Required Work in a fast paced environment
    Preferred Bilingual
    Schedule: Varies
    Shift: Variable
    Shift Hours: 8:00 AM - 8:00 PM (may vary)
    Weekend Work: Every Other
    On Call: No
    Employment Status: ACTIVE FULL TIME
    Equal Opportunity Employer Veterans/Disabled

Keywords: BayCare Health System, Brandon , Guest Services Ambassador - Trinity Urgent Care, Healthcare , New Port Richey, Florida