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Guest Services Ambassador - Trinity Urgent Care

Company: BayCare Health System
Location: New Port Richey
Posted on: May 28, 2023

Job Description:

Title: Guest Services Ambassador - Trinity Urgent Care Location: FL-Trinity-Urgent Care Job Number: 234967
BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. BayCare's top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions.
BayCare offers a competitive total reward package including:

  • Benefits (Health, Dental, Vision)

  • Paid time off

  • Tuition reimbursement

  • 401k match and additional yearly contribution

  • Yearly performance appraisals and team award bonus

  • Community discounts and more

  • AND the Chance to be part of an amazing team and a great place to work!

    The Guest Services Ambassador:

    • Functions as the guests' liaison to all assigned services.

    • This role is hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility.

    • Acts as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians.

    • Will need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or manager.

    • This role will exist in a variety of settings and may or may not require performing all job specific functions listed within this description.

    • Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management.

    • Proficient (within 6 months of hire) in waiting room management system (overall) and registration and scheduling of at least one service-line (as per management directive). Preferred Education is Associates Degree in Hospitality Management. Required Experience is 1 year Customer Service or 1 year Hospitality. Required Specific Skills also includes: Insurance Terminology use and understanding.

      Certifications and Licensures
      None Required
      Required High School or Equivalent
      Preferred Associate's Reference summary for details
      Required 1 year Customer Service
      Or 1 year Reference summary for details
      Specific Skills
      Required Customer service skills
      Required Written and verbal communication skills
      Required Interpersonal skills
      Required Work independently
      Required Work with a team
      Required Critical thinking skills
      Required Organizational skills
      Required Administrative and clerical skills
      Required Computer skills appropriate to position
      Required Problem Solving
      Required Time management skills
      Required Work in a fast paced environment
      Preferred Bilingual
      Schedule: Varies
      Shift: Variable
      Shift Hours: 8:00 AM - 8:00 PM (may vary)
      Weekend Work: Every Other
      On Call: No
      Employment Status: ACTIVE FULL TIME
      Equal Opportunity Employer Veterans/Disabled

Keywords: BayCare Health System, Brandon , Guest Services Ambassador - Trinity Urgent Care, Healthcare , New Port Richey, Florida

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