Medical Support Assistant
Company: usagov
Location: Brooksville
Posted on: May 24, 2023
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Job Description:
Summary
The MSA will work collaboratively in an interdisciplinary
coordinated care delivery model. They work with the patient care
team to review the clinic utilization by using various reports,
ensure that the clinic setup is closely monitored to effectively
support the needs of the clinic, and make any necessary
adjustments. They develop/maintain effective and efficient
communication with the patient, interdisciplinary team, VA medical
centers, and other agencies.
This job is open to
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Videos
Duties
The MSA will work collaboratively in an interdisciplinary
coordinated care delivery model. They work with the patient care
team to review the clinic utilization by using various reports,
ensure that the clinic setup is closely monitored to effectively
support the needs of the clinic, and make any necessary
adjustments. They develop/maintain effective and efficient
communication with the patient, interdisciplinary team, VA medical
centers, and other agencies.
The MSA is an integral member of the team, who serves to
effectively carry out day-to-day administrative operations of the
clinic.
The Medical Support Assistant primary duties consist of but are not
limited to the following:
Compressed/Flexible: To be determined by service
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 70218-F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Available
Financial Disclosure Report: Not required
Requirements
Conditions of Employment
Applicants pending the completion of educational or
certification/licensure requirements may be referred and
tentatively selected but may not be hired until all requirements
are met.
Applicants pending the completion of educational requirements may
be referred and tentatively selected but may not be hired until all
requirements are met.
Basic Requirements:
(1) Experience: Six months experience of clerical, office, customer
service, or other administrative work that indicates the ability to
acquire the particular knowledge and skills needed to perform the
duties of the position; OR
(2) Education: One year above high school; OR (3) Equivalent
combination of experience and education are qualifying for entry
level for which both education and experience are acceptable.
Grade Determinations: The following criteria must be met when
determining the grade of candidates.
GS-3 MSA (Entry Level)
(a) Experience or Education: None beyond the basic
requirements.
Candidates must demonstrate all of the KSA's below:
1. Ability to meet, communicate, and interact with individuals in a
courteous and helpful manner in order to give instructions and
arrange appointments.
2. Ability to utilize computer systems to enter administrative data
in patient systems.
3 Ability to learn and utilize basic medical terminology to record
patient messages and physician request pertaining to follow-up
medical care.
GS-4 MSA (Developmental Level)
(a) Experience: One year of experience in clerical, office,
customer service, or other administrative work that indicates the
ability to acquire the particular knowledge and skills needed to
perform the duties of the position.
OR (b) Education: two years of education above high school.
Candidates must demonstrate all of the KSAs below:
1. Ability to meet, communicate and interact with individuals from
varying backgrounds and other health care team members in a
courteous and helpful manner in order to facilitate care for
patients.
2. Ability to use and navigate between various types of office
automation equipment and software (i.e. computer systems, web based
scheduling programs, insurance collection system, scanning
software, multiple line phone systems, electronic faxing programs)
to support patient care.
3. Knowledge of basic medical terminology to assist in the
provision of care to patients.
4. Skill in recording patient messages and understanding physician
requests pertaining to follow-up medical care in internal or
external clinics.
GS-5 MSA (Full Performance Level)
(a) Experience: One year of experience equivalent to the GS-04
grade level OR (b) Education: Four years of education above high
school leading to a Bachelors Degree.
Candidates must demonstrate all of the KSAs below:
1. Ability to operate computerized programs and systems in order to
enter, modify and retrieve medical and patient identifying
information (PII) into or from electronic health records,
scheduling systems and/or reports.
2. Advanced knowledge of medical terminology specific to understand
medical diagnosis and procedures sufficient to communicate clinical
staff instructions to patients.
3. Ability to schedule medical appointments in a clinical
setting.
4. Ability to work independently in the accomplishment of a wide
variety of duties performing patient support work.
5. Ability to communicate effectively and professionally in person,
electronically, and/or by phone, with internal and external
customers.
6.Skill in customer service with the ability to identify customer
concerns and refer to the appropriate staff, as necessary to ensure
a satisfactory resolution.
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
The full performance level of this vacancy is 05. The actual grade
at which an applicant may be selected for this vacancy is in the
range of GS-03 to GS-05.
Physical Requirements: The Medical Support Assistant work is mostly
sedentary; however, some walking; standing, and carrying light
items are required. Light filing, sometimes involving working close
to the floor, is involved. Wrist and back protection can be
provided to minimize the risks associated with prolonged use of
automated data processing equipment.
May qualify based on being covered by the Grandfathering Provision
as described in the VA Qualification Standard for this occupation
(only applicable to current VHA employees who are in this
occupation and meet the criteria).
References: VA Handbook 5005/117, Part II, Appendix G45, dated
August 1, 2019. Medical Support Assistant Qualification Standard
GS-0679.
http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf
this can be found in the local Human Resources Office.
Education
IMPORTANT: A transcript must be submitted with your application if
you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department
of Education from accredited colleges, universities, schools, or
institutions may be used to qualify for Federal employment. You can
verify your education here: http://ope.ed.gov/accreditation/. If
you are using foreign education to meet qualification requirements,
you must send a Certificate of Foreign Equivalency with your
transcript in order to receive credit for that education. For
further information, visit:
http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per
pay period) which is based on the number of years they have served
as a Federal employee. Selected applicants may qualify for credit
toward annual leave accrual, based on prior work experience or
military service experience. This credited service can be used in
determining the rate at which they earn annual leave. Such credit
must be requested and approved prior to the appointment date and is
not guaranteed.
This job opportunity announcement may be used to fill additional
vacancies.
This position is in the Excepted Service and does not confer
competitive status.
VA encourages persons with disabilities to apply. The
health-related positions in VA are covered by Title 38, and are not
covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP)
are required to be fully vaccinated against COVID-19 subject to
such accommodations as required by law (i.e., medical, religious or
pregnancy). VHA HCPs do not include remote workers who only
infrequently enter VHA locations. If selected, you will be required
to be fully vaccinated against COVID-19 and submit documentation of
proof of vaccination before your start date. The agency will
provide additional information regarding what information or
documentation will be needed and how you can request a legally
required accommodation from this requirement using the reasonable
accommodation process.
If you are unable to apply online or need to fax a document you do
not have in electronic form, view the following link for
information regarding an Alternate Application.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered. How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY
NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application,
r--sum--, C.V., and/or supporting documentation will be verified.
Please follow all instructions carefully. Errors or omissions may
affect consideration for employment.
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment
reference checks as an assessment method used in the hiring process
to verify information provided by a candidate (e.g., on resume or
during interview or hiring process); gain additional knowledge
regarding a candidate's abilities; and assist a hiring manager with
making a final selection for a position.
It is the policy of the VA to not deny employment to those that
have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for
Vets site for career-search tools for Veterans seeking employment
at VA, career development services for our existing Veterans, and
coaching and reintegration support for military service members.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
As a new or existing federal employee, you and your family may have
access to a range of benefits. Your benefits depend on the type of
position you have - whether you're a permanent, part-time,
temporary or an intermittent employee. You may be eligible for the
following benefits, however, check with your agency to make sure
you're eligible under their policies.
To apply for this position, you must provide a complete Application
Package which includes:
The following documents are accepted, and may be required if
applicable to your eligibility and/or qualifications for this
position. Please use this checklist to ensure you have included all
documents required for your application, such as a copy of your
transcript (if using education to qualify), SF-50's (current/former
Federal employees), etc.
If you are relying on your education to meet qualification
requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to
be credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in
this vacancy announcement may result in an ineligible rating or may
affect the overall rating.
All applicants are encouraged to apply online. To apply for this
position, you must complete the full questionnaire and submit the
documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET)
on 12/29/2023 to receive consideration. To preview the
questionnaire click
https://apply.usastaffing.gov/ViewQuestionnaire/11811578.
To verify your application is complete, log into your USA JOBS
account, https://my.usajobs.gov/Account/Login, select the
Application Status link and then select the more information link
for this position. The Details page will display the status of your
application, the documentation received and processed, and any
correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus
scan process. To return to an incomplete application, log into your
USA JOBS account and click Update Application in the vacancy
announcement. You must re-select your resume and/or other documents
from your USA JOBS account or your application will be
incomplete.
Agency contact information
Christopher Riley
Phone
469-756-4555
Email
christopher.riley2@va.gov
Address
James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard
Tampa, FL 33612 US
Next steps
Once your online application is submitted you will receive a
confirmation notification by email. After we receive application
packages (including all required documents) and the vacancy
announcement closes, we will review applications to ensure
qualification and eligibility requirements are met. After the
review is complete, a referral certificate(s) is issued and
applicants will be notified of their status by email. Referred
applicants will be notified as such and may be contacted directly
by the hiring office for an interview. All referred applicants
receive a final notification once a selection decision has been
made.
You may check the status of your application at any time by logging
into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the
USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a
condition of employment and a requirement for all Department of
Veterans Affairs Health Care Personnel (HCP). It is a requirement
that all HCP to receive annual seasonal influenza vaccination or
obtain an exemption for medical or religious reasons. Wearing a
face mask is required when an exemption to the influenza
vaccination has been granted. HCP in violation of this directive
may face disciplinary action up to and including removal from
federal service. HCP are individuals who, during the influenza
season, work in VHA locations or who come into contact with VA
patients or other HCP as part of their duties. VHA locations
include, but are not limited to, VA hospitals and associated
clinics, community living centers (CLCs), community-based
outpatient clinics (CBOCs), domiciliary units, Vet centers and
VA-leased medical facilities. HCP include all VA licensed and
unlicensed, clinical and administrative, remote and onsite, paid
and without compensation, full- and part-time employees,
intermittent employees, fee basis employees, VA contractors,
researchers, volunteers and health professions trainees (HPTs) who
are expected to perform any or all of their work at these
facilities. HPTs may be paid or unpaid and include residents,
interns, fellows and students. HCP also includes VHA personnel
providing home-based care to Veterans and drivers and other
personnel whose duties put them in contact with patients outside VA
medical facilities.
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
To apply for this position, you must provide a complete Application
Package which includes:
The following documents are accepted, and may be required if
applicable to your eligibility and/or qualifications for this
position. Please use this checklist to ensure you have included all
documents required for your application, such as a copy of your
transcript (if using education to qualify), SF-50's (current/former
Federal employees), etc.
If you are relying on your education to meet qualification
requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to
be credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in
this vacancy announcement may result in an ineligible rating or may
affect the overall rating.
How to Apply
All applicants are encouraged to apply online. To apply for this
position, you must complete the full questionnaire and submit the
documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET)
on 12/29/2023 to receive consideration. To preview the
questionnaire click
https://apply.usastaffing.gov/ViewQuestionnaire/11811578.
NOTE: It is your responsibility to ensure your responses and
appropriate documentation is submitted prior to the closing
date.
To verify your application is complete, log into your USA JOBS
account, https://my.usajobs.gov/Account/Login, select the
Application Status link and then select the more information link
for this position. The Details page will display the status of your
application, the documentation received and processed, and any
correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus
scan process. To return to an incomplete application, log into your
USA JOBS account and click Update Application in the vacancy
announcement. You must re-select your resume and/or other documents
from your USA JOBS account or your application will be
incomplete.
Agency contact information
Christopher Riley
Phone
469-756-4555
Email
christopher.riley2@va.gov
Address
James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard
Tampa, FL 33612 US
Next steps
Once your online application is submitted you will receive a
confirmation notification by email. After we receive application
packages (including all required documents) and the vacancy
announcement closes, we will review applications to ensure
qualification and eligibility requirements are met. After the
review is complete, a referral certificate(s) is issued and
applicants will be notified of their status by email. Referred
applicants will be notified as such and may be contacted directly
by the hiring office for an interview. All referred applicants
receive a final notification once a selection decision has been
made.
You may check the status of your application at any time by logging
into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the
USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a
condition of employment and a requirement for all Department of
Veterans Affairs Health Care Personnel (HCP). It is a requirement
that all HCP to receive annual seasonal influenza vaccination or
obtain an exemption for medical or religious reasons. Wearing a
face mask is required when an exemption to the influenza
vaccination has been granted. HCP in violation of this directive
may face disciplinary action up to and including removal from
federal service. HCP are individuals who, during the influenza
season, work in VHA locations or who come into contact with VA
patients or other HCP as part of their duties. VHA locations
include, but are not limited to, VA hospitals and associated
clinics, community living centers (CLCs), community-based
outpatient clinics (CBOCs), domiciliary units, Vet centers and
VA-leased medical facilities. HCP include all VA licensed and
unlicensed, clinical and administrative, remote and onsite, paid
and without compensation, full- and part-time employees,
intermittent employees, fee basis employees, VA contractors,
researchers, volunteers and health professions trainees (HPTs) who
are expected to perform any or all of their work at these
facilities. HPTs may be paid or unpaid and include residents,
interns, fellows and students. HCP also includes VHA personnel
providing home-based care to Veterans and drivers and other
personnel whose duties put them in contact with patients outside VA
medical facilities.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Keywords: usagov, Brandon , Medical Support Assistant, Healthcare , Brooksville, Florida
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