RN Call Center Supervisor

Company: AdventHealth
Location: Brandon
Posted on: January 26, 2023

Job Description:

**Description**

**All the benefits and perks you need for you and your family:**

+ Benefits from Day One

+ Paid Days Off from Day One

+ Career Development

+ Mental Health Resources and Support

**Our promise to you:**

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** _Full Time_

**Shift** : _Days_

**Location:** 888 S PARSONS AVE, Brandon, 33511

**The role you'll contribute: OBGYN Clinical Call Center Nurse Supervisor**

+ Leads all clinical call center staff to ensure efficient operations and safe patient care over the continuum with special attention on:

+ Integrates evidence based clinical guidelines, protocols, and other metrics in development of treatment plans that are patient-centric, promoting quality and efficiency in the delivery of healthcare.

+ Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families of the AdventHealth Medical Group OBGYN practices.

+ Ensures patient, staff, and provider satisfaction by maintaining a positive atmosphere.

+ Ensures timely completion of required audits in compliance with AdventHealth's Corporate Compliance Plan.

+ Ensures processes follow AdventHealth approved policies to include:

+ Ensuring any direct reports are completing required competencies.

+ Manages utilization and practice metrics to refine the delivery of care model to maximize clinical quality and fiscal outcomes for the population.

+ Monitors patient progress and promotes early intervention in acute care situations.

**Qualifications**

**The expertise and experiences you'll need to succeed:**

+ Current license as a Registered Nurse (RN) in Florida or licensure from another state with verification of application and eligibility for Florida licensure by endorsement

+ Valid American Heart Association (AHA) Basic Life Support (BLS) certification.

+ Associate degree required; Bachelor's degree preferred

+ 5+ years of experience in OBGYN outpatient practices preferred

+ 3+ years of experience in clinical nurse telephone triage preferred

+ 2+ years of leadership experience preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

**Category:** Physician Services

**Organization:** AdventHealth Medical Group West FL

**Schedule:** 1 - Day

**Shift:** AHMG West Florida

**Req ID:** 22035287

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Keywords: AdventHealth, Brandon , RN Call Center Supervisor, Healthcare , Brandon, Florida