Health Solutions Specialist II (Remote Opportunity Available)

Company: USAA
Location: Brandon
Posted on: April 9, 2021

Job Description:

Purpose of JobHealth Solutions Specialists help to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products.This position will require you to work at home or in the office as business needs dictate.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.USAA Careers - World Class Benefits (31 seconds)Primary Responsibilities:* Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.* Asks questions to discover key information and life events and understand need or problem.* Documents relevant information.* Recognizes life events, understands and assesses the member's needs, financial situation, and goals.* Makes recommendation(s) and motivates member to take action on recommendation(s).* Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s).* Educates the member on how regulatory changes will impact a product.* Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.* May provide limited member servicing support.* Ensures adherence to company and regulatory practices.* Supports enterprise business goals through the achievement of individual referral and product acquisition goals.* Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs.* Employees in Health Solutions work with brokered products and act as an agent for the member.Minimum Requirements:* High School diploma or GED* Required maintenance of Life and Health license* Required annual completion of AHIP and Broker/Carrier appointments* 1+ years customer service/sales experience* Experience delivering frequent written and oral communication* Experience acquiring and applying new concepts and information* Experience processing and analyzing information* Experience fulfilling requests and meeting deadlines* Experience resolving conflict and negotiating* Experience multi-tasking in an operating systems environment* Experience participating in or leading teams* Successful completion of a job-related assessment may be requiredWhen you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred Experience:* 2 years of Medicare Sales experience* Long term care sales experience* Ability to work from homeThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $38,600 - $69,600 *(This does not include geographic differential it may be applied based on your work location).Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details.USAA Total RewardsRelocation assistance is not available for this position.

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