Medical Front Office Assistant - Adv. Pulmonary & Critical Care - AdventHealth Medical Group West...

Company: adventhealth
Location: Zephyrhills
Posted on: February 25, 2021

Job Description:

Job DescriptionDescription Medical Front Office Assistant - Adv. Pulmonary & Critical Care - AdventHealth Medical Group West Florida Location Address: AdventHealth Medical Group West, Zephyrhills FL Top Reasons to Work at AdventHealth Medical Group West Florida * Rollover PDO with service year increases in accrual * Comprehensive benefits package; including tuition reimbursement and matching 403b plan * Patient facing positions receiving company paid initial sets of scrubs * Company Discount programs * Growing Organization Work Hours/Shift: Full Time Days You Will Be Responsible For: * Provides back up to all front office positions; check in, check out, and medical records * Provides data and assistance to Practice Manager / Office Coordinator as required * Communicates in a cordial, professional manner with patients via phone and in person to meet the patient's needs as soon as possible * Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages * Maintains correspondence, including: progress notes and new patient packets * Updates referring physician database when necessary * Assesses new patient files waiting to be seen and appropriately handles old patient files * Assembles/creates charts for new patients, ensuring policy of noting allergy warnings and two methods of identification are followed * Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information into system as required * Constructs insurance copies for proper insurance verification with new patients as requested * Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity * Enters charges for daily reconciliation * Handles patient concerns or refers to administration appropriately * Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule list when necessary * Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners * Assists in pulling scripts, labs, charts for triage. Communicates with practitioners clearly and accurately * Maintains updated documentation of identified action work lists needed for daily operations Qualifications What You Will Need: * High school graduate or equivalent * Proficient with computer programs with word processing: PowerPoint, Excel, Word * Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors * Strong emphasis on organizational skills and strong attention to detail and ability to multi task. * Ability to deal with data that is of a sensitive and confidential nature (HIPAA). * Ability to work independently and in a team environment. * Displays professional interactions with all levels of internal and external customers. * Excellent verbal and written communication skills. Job Summary: Provides operational office support in delivery of patient care in a physician office environment. Responsible for answering phones, scheduling appointments, processing medical records, scheduling out-patient procedures, check-in and check-out patients, insurance verification and obtaining referrals & authorizations from Primary Care Physician and/or insurance carrier. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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