Medical Support Representative
Company: Staffing Now
Location: Brandon
Posted on: January 9, 2021
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Job Description:
SNI Companies is currently hiring for Medical Support
Representatives in the Tampa Bay areas.Must have medical call
center or Medical front office experience.JOB SUMMARY:Provides
patient focused customer service, while adhering to Service Center
policies and procedures. Strictly adheres to established workflows.
Utilizes effective written and verbal communications skills.
Address all internal and external customers requests according to
established protocol. Assist patients with resolving
concerns/complaints and elevates as necessary. Receives,
distributes information in a timely and efficient manner to
facilitate continuity of care. Participates with OMG members in
providing, assessing and improving customer services/relations with
our customers. Assists in management of communication between
patient provider, insurance, and ancillary departments.
Successfully navigates Updox, viewing, updating, transferring,
routing and removing documents received through the electronic
faxing system. Reviews, updates, inputs and coordinates medical
information. Completes required data entry to electronic medical
record. Schedules new and follow up appointments. Creates new
patient registration, by entering patient demographics ensuring
accuracy of data into EMR, while avoiding creation of duplicate
accounts. Verifies insurance to include matching date, policy
number, expiration and insurance provider. Adds PCPs and attaches
appropriate patient flags to patient record. Makes annotation on
patient registration page, ensuring accuracy and detailed
information is provided for effective patient care coordination
throughout organization. Communicates with providers and office
staff, using EMR message system, providing a detailed for
coordination of patient care. Navigates EMR and obtains information
needed to properly respond or direct patient care customer service.
Enters referrals. Send request for medication refills. Gives
patient direction on what return paperwork and or ancillary results
are needed prior to follow-up appointment. Reviews all patient
demographics to make sure it matches the EMR system. Enters data
into the EMR system as necessary, ensures completion of patients'
record on a daily basis. Ensures proper management, security,
confidentiality of medicalrecords, adhering to HIPAA standards.
Meets or exceed all customer service quality measures. Will be
personally accountable to ensure correct data is entered into the
electronic record system and completion of daily duties.
Keywords: Staffing Now, Brandon , Medical Support Representative, Healthcare , Brandon, Florida
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