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REMOTE Client Success Manager

Company: Jobot
Location: Thonotosassa
Posted on: November 26, 2022

Job Description:

AI-powered software company, fully remote or hybrid, incredible culture, strong work life balance, competitive compensation structure
This Jobot Job is hosted by Jessica Porter
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary $105,000 - $130,000 per year
A Bit About Us
Leveraging AI and machine learning, our client's software completely automates spend analysis and prioritizes risk based on your unique spend profile, allowing for focused action on your most pressing audit findings.

Why join us?

  • Work from anywhere policy remote / hybrid / in-office (work where you are most productive)
  • Competitive compensation structure (base + bonus + incentive + spiff program)
  • Education reimbursement program
  • Strong work-life balance / positive culture
    Job Details
    $105,000-$125,000 base + (bonus + commission)
    3 Roles Open
    (2 Senior + 1 Non-Senior)
    Please Apply if you have 3+ years in a role as a Client or Customer Success Manager
    Ensure the success of an assigned set of customers through exceptional customer service delivery
    Provide customers with ongoing guidance to maximize product adoption and value realization
    Manage customer retention and renewals, and carefully manage customer attrition risk
    Drive new business growth, including upsell and cross-sell opportunity identification and follow-through
    Serve as a customer advocate and advisor, providing consultative advice, best practices coaching, and creative thought leadership
    Foster and maintain customer relationships across departmental and executive functions and management levels
    Create client-facing deliverables and work products, including Program Review and training documentation, following established standards where available and appropriate
    Keep up-to-date with changes to company products, tools, and processes
    Communicate effectively and maintain a proactive, positive relationship with all departments within the company, notably including Sales, Marketing, Client Engagement Management, Client Support, and Client Delivery
    Assist in creating processes and procedures that will streamline Client Success processes. This includes deliverables and templates for internal and external stakeholders
    Support and assist the Product Development organization by sharing customer and individual feature enhancement ideas and suggestions or participating in Product development and testing
    Assist other team members with client engagements when appropriate
    Assist with mentoring and training new employees
    Occasionally present product knowledge or domain expertise via speaking, training, or sales environments including customer conferences, trade shows, conventions, or public speaking engagements
    Track billable and non-billable time and expenses
    Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, Brandon , REMOTE Client Success Manager, Executive , Thonotosassa, Florida

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