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General Manager

Company: McDonald's
Location: Dover
Posted on: November 19, 2021

Job Description:

Our team is hiring a go-getter General Manager! The position provides overall managerial and administrative leadership to operate one or more company-owned restaurants in the United States. This is the top manager in the designated restaurant(s), and is accountable for the restaurant and operation at all times, whether physically present or not. This person directs the work of team members, both managers and crew. The General Manager exercises discretion and independent judgment in performing his or her duties. ESSENTIAL DUTIES: 1. Responsible for managing the restaurant, including oversight over all operations from production to guest service areas; directs the work of team members, both managers and crew 2. Provides leadership to ensure restaurant meets performance expectations 3. Elevate, coach and role model McDonald's guest and service experience; responsible for overall guest satisfaction 4. Proactively manage people processes: (a) recruit, interview, hire and onboard managers and crew; (b) assess the work of managers and crew and provide performance feedback/evaluation and assign training/development plans; (c) make decisions as needed to support hiring, and employee status changes such as promotions or terminations 5. Provide an environment that fosters continuous employee development, learning and teamwork; set the example through coaching and personal development planning 6. Proactively builds Business Plans with clear goals and actions to address issues, risks and opportunities; establish and reinforce brand loyalty and strengthen our engagement with the surrounding community ADDITIONAL RESPONSIBILITIES: 1. Plan and control the budget 2. Assess inventory management performance and oversee food costs; approve inventory forecasts and ordering plans providing guidance to Assistant General Manager 3. Ensure food safety is maintained at all times and in accordance with procedures; ensure team members understand their role and are up to date on training and procedures; perform periodic performance inspections and audits 4. Provide for the safety and security of guests, team members (both managers and crew) on property; ensure team members understand their role and are up to date on training and procedures 5. Develop and oversee maintenance plans to ensure restaurant meets or exceeds standards of excellence 6. Handle guest as well as team member (both managers and crew) complaints and grievances 7. Establishes controls as necessary to meet company guidelines; monitors and implements legal compliance measures in the restaurant 8. Coach team members to embrace new procedures, approaches and technologies that enable McDonalds to operate great restaurants 9. Ensure restaurant resources are allocated appropriately to maintain optimal operational effectiveness and efficiency at all times 10. Other duties as assigned PREFERRED QUALIFICATIONS: High School or GED required Demonstrated experience leading a team in a fast-paced managed environment Strong leadership skills with the ability to coach and mentor team with professional maturity Must possess strong business acumen, be independently motivated, assertive, and possess ability to delegate effectively Achievement oriented with strong organizational, interpersonal and problem-solving skills Strong oral & written communication skills; English language proficiency; an ability to communicate in a second language 1-3 years customer service management experience or US military service Ability to work full time with variable hours including early mornings, evenings, weekends and/or holidays EQUAL EMPLOYMENT OPPORTUNITY McDonald's Corporation and McDonald's USA, LLC ("McDonald's") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. EEO is the Law EEO is the law - Poster Supplement Pay Transparency Policy REASONABLE ACCOMMODATIONS Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business. For corporately owned restaurant locations, please contact restaurantjobs.support@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process. DISCLAIMER: This role description pertains only to corporately owned restaurants. This job posting contains some general information about what it is like to work in a McDonald's restaurant, but is not a complete job description.

Keywords: McDonald's, Brandon , General Manager, Executive , Dover, Florida

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