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Implementation Project Manager - US Remote

Company: UnitedHealth Group
Location: Land O Lakes
Posted on: May 5, 2021

Job Description:

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.SM

This position is responsible for implementing new clients and serving as the primary contact during the course of the implementation. In this role, you will interact with multiple layers of OptumRx, IT, client vendors and Operations teams to ensure implementations are completed on time and within scope. Responsibilities include, but are not limited to the following:

Manage all aspects of the implementation from initiating/planning the project to project closure while adhering to all client and internal commitments. Provide regular status reporting to client, consultant and OptumRx leadership. Drive the client project for OptumRx and Operations teams to manage and prioritize customer needs and implement pharmacy benefit solutions. Develop client relationships to ensure superior customer on-boarding experience and minimal member disruption during their transition to Client Management. Manage lessons learned and facilitate process improvement projects to completion that will continue to raise the bar on our implementation performance.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

* All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

* Manage the entire client onboarding project for implementation, act as the main contact for the client
* Conduct client benefit discussions with all parties and ensure client sign-off for their benefit intent forms
* Coordinate efforts with internal departments for the creation of formulary, specialty products and pharmacy networks
* Coordinate formulary / specialty disruption analysis to impacted membership
* Work with Operations, IT and Functional leaders to proactively identify implementation issues and drive their resolution
* Develop and deliver presentations for new business customer finalist presentations with Sales
* Facilitate meetings at various levels of the organization, including management weekly reviews
* Monitor, track and report implementation status and performance, internally and the client
* Identify implementation risks, implement a mitigation / action plan and drive improved outcomes, communicate to senior leadership
* Manages the implementation of pharmacy benefit plans for all direct business market types
* Ensure accuracy of plan updates and missed deliverables from all teams
* Manage pre - implementation audits with the audit department and the client
* Serves as a resource and/or mentor to others
* 20 - 25% travel

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High School Diploma / GED (or higher)
* 1+ years of experience in Pharmacy Benefit Management or experience managing complex projects with various stakeholders
* 1+ years of experience in a client facing environment including experience with formal presentations to all levels of leadership up to the executive level
* Ability to travel up to 25% within the US
* Proficiency with Microsoft Outlook with the ability to manage high volume email and send calendar invites, Excel with the ability to input data and run reports, PowerPoint with the ability to create and edit presentations, and Word with the ability to create and edit documents
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Telecommuting requirements:

* Dedicated work area established that is separated from other living areas that provides information privacy
* Ability to keep all company sensitive documents secure (if applicable)
* Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)

Preferred Qualifications:

* Bachelor's Degree (or higher)
* PMP (Project Management Professional) Certification
* Certified Pharmacy Technician
* Proficiency with Microsoft Project (ability to manage projects)
* Telecommuting experience
* Pharmacy or PBM experience

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at:

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.SM

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, in addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Account Manager, Client Services, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

Keywords: UnitedHealth Group, Brandon , Implementation Project Manager - US Remote, Executive , Land O Lakes, Florida

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