Inside Sales Account Manager
Company: Frontier Communications
Location: Brandon
Posted on: April 10, 2021
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Job Description:
Overview: The Business Account Manager, Mid-Market (BAM) is a
full-time inside sales position, responsible for growing an
assigned base of existing named Frontier mid-market business
customers. Using advanced sales expertise and deep data insights,
the Business Account Manager will look for opportunities to
increase monthly recurring revenues through cross-selling new
services and upselling higher value services within her/his
existing accounts. In addition, the BAM will be responsible for
running pre-defined sales and relationship "plays" designed to
retain customers, renew expiring agreements and selectively
migrating customers from legacy telecommunications services to
newer, more advanced services. As an important contributing member
of this sales team, you will be asked to constantly improve your
skills and knowledge while at the same time, contributing to
driving and leading a positive success driven culture ensuring the
team maintains the proper mindset, focus and motivation to be
successful. Technology Ethernet, Managed Wi-Fi/WAN/LAN, Managed
Services, SD-WAN, UCAAS, Security Roles and responsibilities
Overall: * Manage revenue of mid-market customer base, through
account management and sales strategies, executed over the phone
and/or remote collaboration technologies* Sell Frontier solutions
with a consultative approach in a high energy environment by
establishing strong relationships with existing contacts, and seek
to widen the breadth and depth of key decision maker, influencer,
technical and end-user contacts* Methodically qualify, build, and
manage an accurate sales funnel, document sales account plans for
top accounts and conduct weekly/monthly/quarterly one on one sales
meetings with your assigned sales manager* Proactively identify and
execute on opportunities to sell new and complementary services, as
well as opportunities to upsell existing services to grow "share of
wallet", either displacing competitive solutions or uncovering
unmet needs* Maintain a high volume of activity including outbound
calls, emails, & social selling* Skillfully deliver web-based
presentations while partnering with our Sales Engineers*
Consistently outperform your quarterly and annual sales quota*
Maintain Total Incremental Billed revenue within prescribed
thresholds, and meet key operational targets relating to account
maintenance* Using well-developed business acumen and customer
data, ensure customer's business needs are being met by Frontier's
solutions* Working in concert with an assigned Customer Support
Advocate, ensure customer's concerns and issues are promptly
addressed leading to a high Net Promoter Score (NPS) Account
Management: * Minimize churn through proactive agreement renewals*
Execute on pre-defined technology migration campaigns* Contact
resources and delegate/engage to owning department & level set
customer F/U contact Requirements / Qualifications * Minimum
associate's degree, preferred Bachelor's degree in sales or
marketing or similar discipline; or equivalent level of work
experience* 1-3 years of business sales experience or account
management, either in an outside or inside sales role, at a
telecommunications company* Demonstrated understanding of advanced
telecommunications and IT solutions* Proven record of
meeting/exceeding established goals* Experience in using a
consultative sales methodology* Well organized with the ability to
multi-task and prioritize to meet goals* Ability to successfully
interact and build rapport and trust with customers* Strong phone
and presentation skills Computer and/or Technical Skills * Advanced
MS Office (Word, Excel, PowerPoint, Outlook, etc.)* Salesforce CRM*
Various Web Conferencing Platforms
Keywords: Frontier Communications, Brandon , Inside Sales Account Manager, Executive , Brandon, Florida
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