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PwC Technology - Global Cloud Delivery Senior Manager

Company: PwC
Location: Thonotosassa
Posted on: February 23, 2021

Job Description:

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service. As a part of the team, you'll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
  • Deal effectively with ambiguous and unstructured problems and situations.
  • Initiate open and candid coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
  • Contribute technical knowledge in area of specialism.
  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
  • Navigate the complexities of cross-border and/or diverse teams and engagements.
  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.
  • Uphold the firm's code of ethics and business conduct.
    The Operations Team is responsible for serving as a strategic business partners across IT and other functional units as well as the lines of service. The primary focus of this team is to identify trends in performance of qualitative and quantitative data related to IT Operations and propose innovative solutions/services to IT leadership and business stakeholders.Job Requirements and Preferences:

    Basic Qualifications:

    Minimum Degree Required:
    High School Diploma

    Minimum Years of Experience:
    6 year(s)

    Preferred Qualifications:

    Degree Preferred:
    Bachelor Degree

    Preferred Fields of Study:
    Information Technology

    Certification(s) Preferred:ITIL, Six Sigma, AzurePreferred Knowledge/Skills:Demonstrates intimate abilities and/or a proven record of success as a team leader in IT methodologies, service offerings and the Firm's business at a national level including:
    • Working in industry standard, large scale enterprise systems in the assigned area which will be one or more of the following including Microsoft Azure, Amazon Web Services (AWS), ServiceNow, Platform/Compute, Storage, Database, Web & App, Messaging and Collaboration, Configuration Management and/or Security Operations; and,
    • Demonstrating analytical and financial skills to forecast operating budgets and resourcing requests across our cloud and hosting services.Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas:
      • Performing as a team lead; coaching and leading team members to generate a vision, establish direction, develop and motivate members;
      • Governing, supporting, and monitoring IT operational enterprise infrastructure services; and demonstrates working knowledge of lean processes;
      • Working with technical teams and escalation process, adhering to service management, release, change, configuration, incident and problem management processes; develop & deliver frequent management reporting including performance management, service-level-agreement (SLA) reporting, and financial reporting;
      • Managing vendor support contracts, licensing agreements and budgeting, including monitoring & reporting on the cost recovery for the services managed;
      • Leveraging an agile methodology to respond quickly to service requests to meet stakeholder demands;
      • Applying Information Technology Infrastructure Library (ITIL) principals to deliver quality service to internal firm clients by acting as a primary point of contact for the infrastructure services and manage area adhering to ITIL standards;
      • Exercising independent judgment to escalate issues for resolution and meet service level agreements;
      • Managing relationships across the global organization at multiple levels;
      • Identifying and addressing customer needs by developing and sustaining extensive customer relationships using networking, negotiation and persuasion skills to identify and offer potential new service opportunities;
      • Preparing and presenting complex written and verbal materials including those articulating technical changes; and,
      • Translating industry specific knowledge into service improvement opportunities yielding quantifiable results.

        All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

Keywords: PwC, Brandon , PwC Technology - Global Cloud Delivery Senior Manager, Executive , Thonotosassa, Florida

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