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Director of Member Engagement

Company: YMCA of the USA
Location: New Port Richey
Posted on: February 22, 2021

Job Description:

Located near the central gulf coast of Florida, the YMCA of the Suncoast is a strong YMCA engaged in many national YMCA initiatives. YMCA James P. Gills Family Branch YMCA Location New Port Richey, FL 34655-4419 Job Description Located near the central gulf coast of Florida, the YMCA of the Suncoast is a strong YMCA engaged in many national YMCA initiatives. This is an Association serving more than 80,000 community members each year. The James P. Gills Family Branch is located on 30 acres in West Pasco County. It has a 35,000 square foot main building with two aquatic venues, gymnasium, kids zone, wellness center, multi-purpose rooms, teen center, TRX suspension training room, and a 5,000 square foot Youth Activity Center. The branch impacts over 9,000 people in our community with a focus on Healthy Living, Social Responsibility and Youth Development. This position, as top administrative branch staff in an Association actively engaged in many national Y initiatives, is responsible for day-to-day general administration of the Membership and Wellness Departments including staff supervision, budgeting, expense control, income generation, program development and quality control, and committee development, community relations, collaborations, long-range planning and facility maintenance. The Senior Director of Member Engagement also provides direction and leadership for the achievement of Association goals in accordance with the policies, procedures and standards established by the Board. Qualifications Four-year college degree preferred. High school diploma or equivalent required. Two years of experience in related field required. Two years experience in management or supervision required. Must meet YMCA of the Suncoast driving criteria. May be required to sit or stand for extended periods of time and squat, stoop or bend into awkward positions while performing job functions. Lift and carry up to 30 lbs. Must be able to multi-task, be able to manage and cultivate relationships, and have a high level of emotional maturity. Strong communication, written, verbal, presentation, and organizational skills required. Essential Functions 1) High Quality Programs, Services and Facilities

  • Direct and administer total operation of the Membership, Wellness, Marketing, Kids Zone Programs, Annual Campaign (Membership Phase), and Volunteer Program including the interpretation and execution of established policies, the development of procedures and methods, staffing, evaluation of the effectiveness of the programs and operations.
  • Plan and conduct a wide variety of membership programs and activities that maximize the facilities, support the cause and enhance membership.
  • Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Ensure the safety and maintenance of high quality facilities, grounds, and equipment by keeping supplies organized, maintain and clean facility and care for equipment.
  • Promote and monitor membership and/or program growth, taking a leadership role in membership cultivation and retention.
  • Develop and implement annual membership growth, retention goals, and objectives that include monthly and weekly action plans.
  • Review and monitor monthly membership goals, statistics, enrollment procedures, membership inquiries, appointments, tours, follow-up calls, and closing ratios.
  • Oversee the relations between Membership and Wellness to correctly onboard new members. 2) Staff and Volunteer Management
    • Recruit, hire, supervise and develop department staff and volunteers through use of Leadership Competency Model resources that create a culture of cause-driven leaders
    • Lead and/or participate in a branch committee(s)
    • Conduct monthly staff meetings to keep staff well informed. Meet with direct reports weekly.
    • Support branch Y Community Champions efforts 3) Finance
      • Prepare annual department(s) budget for approval by the District Vice President.
      • Recommend adjustments and administer the budget, exercising necessary expense controls and revenue production 4) Community Development
        • Represent and promote the YMCA in the local community and develop positive working relationships with other organizations, businesses, and governmental entities.
        • Promote and communicate the objectives and programs of the YMCA through public communication media
        • Actively participate in community organizations
        • Incorporate storytelling in an effort to advance our mission and cause
        • Lead Annual Campaign - Membership Phase
        • Identify and recruit Annual Campaign volunteers
        • Lead and/or participate in branch special events for fundraising or mission advancement 6) Operating Values
          • Serve as a member of branch management and support the branch and association objectives of the YMCA
          • Teach, role model and promote SMART behavior 7) Strategic
            • Support the GPS initiatives by participating on a Commitment Team
            • Advance our work in Youth Development, Healthy Living, Volunteerism and Philanthropy
            • Incorporate Living Our Cause into work products and behavior (all position functions are essential to the position) Cause-Driven Leadership-- Competencies Community - Ensures a high level of service with a commitment to improving lives. Volunteerism - Provides volunteers with orientation, training, development, and recognition. Relationships - Builds relationships to create small communities Quality Results - Holds staff accountable for high-quality results using a formal process to measure progress Finance - Effectively creates and manages budgets. Emotional Maturity Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance Required Certifications Y-USA Team Leader preferred. CPR/First Aid required in 90 days of employment.

Keywords: YMCA of the USA, Brandon , Director of Member Engagement, Executive , New Port Richey, Florida

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