Branch and Business Ctr Assistant Manager
Company: PNC Financial Services Group
Location: Brandon
Posted on: January 14, 2021
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Job Description:
Job ProfilePosition OverviewAt PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. As a(n) [position title] within PNC's [name of division]
organization, you will be based in [city/state location of
position].Job DescriptionAccountable for the operational soundness
of the branch and team, specifically the maintenance of security
procedures, ensuring audit controls are followed and the support
and adherence to compliance and regulatory guidelines. Manages
service and operational aspects of a Branch & Business Center
branch. Builds a high performing team through the attraction,
on-boarding, coaching and development of branch team members. Leads
through influence and impacts a broad range of eco-system partners
in an omni channel environment. Drives revenue and loyalty through
proactive interactions with clients.Influences a range of
eco-system partners in an omni channel environment. Manages,
coaches and executes a proactive client experience within an omni
channel environment. Provides solutions and advice to improve
client financial well-being. Leads effective problem
resolution.Fosters a positive working environment that facilitates
exceptional service and expanding profitable customer
relationships. Grows branch revenue through acquisition and
share-of-wallet growth of consumer and business households.
Consistently inspects, supports and coaches the branded sales
process to proactively achieve sales targets and customer
loyalty.Drives the employee engagement experience. Responsible for
acquiring and retaining talent through the training, coaching and
development of employees with a focus on bank protocol, operational
processes, policies and procedures. Coaches employees to achieve
performance and activity expectations. Leads the performance
management process for direct reports.Responsible for the Branch &
Business Center risk process through proper oversight and adherence
to regulatory, security and audit requirements. Trains and coaches
team members with operational/risk activities and monitors
adherence to policies and procedures. Exercises sound decision
making to identify and mitigate potential risk. Manages
operational, human capital, reputational and business risk through
adherence to established policies and procedures.PNC Employees take
pride in our reputation and to continue building upon that we
expect our employees to be:Customer Focused - Knowledgeable of the
values and practices that align customer needs and satisfaction as
primary considerations in all business decisions and able to
leverage that information in creating customized customer
solutions.Managing Risk - Assessing and effectively managing all of
the risks associated with their business objectives and activities
to ensure they adhere to and support PNC's Enterprise Risk
Management Framework.PNC also has fundamental expectations of our
people managers. As a manager of talent in PNC, you will be
expected to:Include Intentionally - Cultivates diverse teams and
inclusive workplaces to expand thinking.Live the Values - Role
models our values with transparency and courage.Enable Change -
Takes action to drive change and innovation that will transform our
business.Achieve Results - Takes personal ownership to deliver
results. Empowers and trusts others in decision making.Develop the
Best - Raises the bar with every talent decision and guides the
achievement of all employees and customers.CompetenciesBranch
Banking Services - Knowledge of the responsibilities, issues,
regulations, business practices, and operations of retail banking
branches; ability to provide qualified services to
customers.Decision Making and Critical Thinking - Understanding of
the issues related to the decision-making process; ability to
analyze situations fully and accurately, and reach productive
decisions.Digital Awareness - Shares, shows and supports clients on
a variety of technological digital and online tools and resources
allowing them to explore solutions to achieve their financial goals
and financial well-being through the PNC conversation.Effective
Communications - Understanding of effective communication concepts,
tools and techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.Managing
Multiple Priorities - Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.Sales Management -
Develops sales strategies that incorporate client segments, market
opportunities, competitive forces and sales force effectiveness.
Identifies priorities and ensures sales teams execute against plans
that focus on deepening client relationships, elevating market
share and increasing share of wallet. Drives sales teams to build a
strong pipeline of prospects and clients.Selling. - Applies
knowledge of banking products and services to meet customer needs
and enable them to achieve their financial goals. Identifies
prospecting approaches to identify potential customers and create
opportunities to sell financial solutions and ideas to
customers.Work ExperienceRoles at this level typically do not
require a university / college degree, but do require related
experience or product knowledge to accomplish primary duties.
Typically requires 3+ years of related experience. In lieu of a
degree, a comparable combination of education and experience
(including military service) may be
considered.EducationAssociatesDisability Accommodations
Statement:The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
877-968-7762 and select Option 4: Recruiting or contact us via
email at pathfinder@pnc.com.The Human Resources Service Center
hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal
Employment Opportunity (EEO):PNC provides equal employment
opportunity to qualified persons regardless of race, color, sex,
religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected
by law.California ResidentsRefer to the California Consumer Privacy
Act Privacy Notice to gain understanding of how PNC may use or
disclose your personal information in our hiring practices.
Keywords: PNC Financial Services Group, Brandon , Branch and Business Ctr Assistant Manager, Executive , Brandon, Florida
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