Service Manager
Company: Hogan
Location: Orlando
Posted on: February 28, 2026
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Job Description:
Job Description Job Description Hogan Transportation is a
100-year-old full-service, multi-faceted transportation company
operating throughout North America with a tradition of
unparalleled, personalized service to clients, utilizing
first-class equipment and advanced technology. Job Summary The
Service Manager directly supervises and coordinates the activities
and responsibilities in the shop. Accountable for the shop
performance, including but not limited to, labor management,
service level, operation expenses, team management and improving
customer service. Essential Duties and Responsibilities Supervises
the work of service employees to ensure adherence to quality
standards, deadlines and proper procedures. Prepares and issues
work schedules, deadlines and duty assignments for service
employees. Implements departmental policies, procedures and service
standards in conjunction with management. Discusses job performance
problems with employees to identify causes. Trains employees in the
areas of company policies and job duties. Recruits, interviews and
selects employees for hire. Analyzes financial activities of the
department and provides input into the budget planning and
preparation process. Designs, implements and evaluates staff
training and development programs, customer service initiatives and
performance measurement criteria. Applies knowledge of DOT
regulations to department operations. Manages the payroll process
and monitors and controls overtime. Identifies employee training
needs and sets development goals for on the job, internal or
external training. Maintains a safe work environment. Other duties
as required. Requirements High school diploma or GED required 3
years management experience, 5 years truck maintenance experience
required. Strong organizational skills with great attention to
detail Excellent customer service and phone etiquette skills
Excellent communication skills, both verbal and written Proficient
in Word, Excel and the internet
Keywords: Hogan, Brandon , Service Manager, Customer Service & Call Center , Orlando, Florida
