Marketing Coordinator
Company: Brookdale New Port Richey
Location: New Port Richey
Posted on: May 14, 2022
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Job Description:
Overview:Make Lives Better Including Your Own.Relationships and
integrity are the heart of our culture. They help us create a
welcoming and inclusive community among our residents, associates
and patients that feels like family. They guide us to be open in
our communication with each other, and enable us to make the right
decisions for the people who have entrusted us with their care. Our
relationships and integrity work together to create a positive
impact in the lives of the people we touch.The happiness of those
we serve is dependent on the happiness of our associates, so you'll
receive a competitive compensation and benefits package with
additional perks designed to make you smile. The work you do will
be challenging yet rewarding. You'll earn more than a paycheck; you
can find opportunities to grow your career through professional
development, as well as ongoing programs catered to your overall
health and wellness - physical, mental, emotional, and financial.
Most of all, we believe you can find purpose, meaning, and the
chance to be a part of something bigger than yourself.If you want
to work in an environment where you can become your best possible
self, join us!Veterans, transitioning active duty military
personnel, and military spouses are encouraged to apply.We believe
that in order to best serve our residents and patients, we need to
first serve our associates. One way we do that is through our
benefits. Our offerings include, but are not limited to:Full-time
and part-time associate benefits: - 401(k) Retirement Savings Plan
- Benefit plan package - Pre-tax Commuter Benefit - Associate
Compassion Fund - Associate Discounts - Identity theft protection -
Pet savings and insurance plans - Voluntary benefits available
Full-time associate benefits: - Extensive Insurance Plans,
including medical, dental, vision, flexible spending account,
health savings account and more. - Paid Time Off - Adoption Benefit
- Tuition Reimbursement - Company-provided life insurance and
accidental death and dismemberment (AD&D) - Voluntary STD and
LTDPlease note, Brookdale has adopted a policy requiring all
associates to be fully vaccinated against COVID-19, subject to
limited exemptions based on medical conditions, sincerely held
religious beliefs, or applicable state laws and
regulations.Responsibilities:Provides marketing support services to
the sales staff to ensure the timely administration of sales and
marketing efforts.Maintains and/or improves upon the occupancy
level of the community in accordance with marketing and business
plans. Utilizes sales processes, systems, and forms for sales to
perform job duties, track information, compile data and reports,
and achieve desired community occupancy goals.Assists in the sales
process by helping prospective residents, their family members,
and/or advisors in the decision-making process by understanding
their needs and educating them about how services and programs can
meet their needs. Responds promptly to every telephone call or
in-person inquiry from all referral sources, prospective residents,
and families. Provides appropriate community and company
information to anyone who inquires. Completes weekly follow-up
calls, letters, and tours as defined by the community marketing
plan and as directed by the SMD (Sales & Marketing
Director).Coordinates and completes all activities needed for the
sale and converts deposits to move-ins, including, but not limited
to, visiting the prospect's home, health care providers, or other
locations and ensuring that the required forms are completed by the
prospect, his/her physician and family prior to move
in.Communicates daily with SMD and other key associates regarding
the status of all prospective move-ins. Utilizes the "Resident
Move-In Status Log" to record pre-residency steps and to facilitate
communication.Coordinates the move-in process for new residents in
an efficient and welcoming manner, as needed. Ensures paperwork
completion, residence preparation, mover scheduling, community
support and resident orientation.Provides administrative support
for the Marketing Department.Represents the community and increases
awareness through participation in outside events, professional
groups, and community involvement as directed by the SMD. Uses
relevant community knowledge and research to assist in planning,
coordinating, and implementing monthly prospect and/or referral
source activities and events as specified by the community
marketing plan and SMD.May answer phone calls and log leads
according to established protocol into the prospecting
system.Assists SMD with execution of marketing plans to achieve
community occupancy goals.Prepares data for weekly and monthly
reports. Provides sales performance information to SMD.Maintains
working knowledge of the lead management system and uses to develop
reports. Inputs sales and marketing activities, as directed, in a
timely manner and according to systems standards.This job
description represents an overview of the responsibilities for the
above referenced position. It is not intended to represent a
comprehensive list of responsibilities. An associate should perform
all duties as assigned by his/her
supervisor.Qualifications:Education and ExperienceHigh school
diploma or General Education Degree (GED) and a minimum of three to
five years administrative experience, preferably in the retirement
or medical industry or pharmaceutical sales, with a proven track
record of focus on customer service is required.Certifications,
Licenses, and Other Special RequirementsNoneManagement/Decision
MakingUses limited independent judgment to make decisions based on
precedents and established guidelines. Solves problems using
standard procedures and precedents. Knows when to refer issues to
supervisor and when to handle them personally.Knowledge and
SkillsHas a working knowledge of a skill or discipline that
requires basic analytic ability. Has an overall understanding of
the work environment and process. Has working knowledge of the
organization. Ability to greet staff and visitors in a courteous
and friendly manner. Knowledge of Medicare and Medicaid regulations
to include applicable processes, if required in the community.
Knowledge of state regulations impacting or directing the delivery
of services, if applicable. Ability to effectively listen and
communicate verbally and in writing. Ability to effectively manage
time, tasks and projects in a dynamic environment. Ability to build
trust and act honestly in relationships with others. Ability to
assess and understand customers' expectations, needs and
circumstances. Ability to work effectively with diverse
personalities and to treat people with dignity, respect, fairness
and maturity. Ability to operate personal computers and related
software including Microsoft Office applications. Ability to learn
and operate the customer relationship database. Ability to keyboard
accurately and efficiently.Physical Demands and Working
ConditionsStandingWalkingSittingUse hands and fingers to handle or
feelReach with hands and armsTalk or hearAbility to lift: up to 50
poundsVisionRequires interaction with co-workers, residents or
vendorsPossible exposure to communicable diseases and
infectionsRequires Travel: OccasionallyBrookdale is an equal
opportunity employer and a drug-free workplace.
Keywords: Brookdale New Port Richey, Brandon , Marketing Coordinator, Advertising , New Port Richey, Florida
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