Customer Experience Coordinator
Company: Alltech Consulting Services Inc
Location: Pinellas Park
Posted on: June 27, 2025
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Job Description:
Job Description: The Environmental, Health, Safety and Security
Team ensures compliance with Federal and State regulations
following Company guidelines to guarantee the safety of all
employees, visitors, and contractors and to protect the quality of
the environment. II. Basic Function: The Customer Experience
Coordinator will greet, assist, and provide direction and
information to clients, visitors, and other guests of the
organization. This position is responsible for a variety of
assignments that include: managing the reception area, assisting
with administrative tasks, supporting the EHS&S team in
maintaining a safe working environment and supporting the site as
needed. III. Specific Activities, and Responsibilities: Reception:
• Greets and directs visitors efficiently and address all inquiries
in a courteous manner. Keeps track of meeting locations in the
various conference rooms via Outlook to be able to contact the
appropriate point of contact and/or escort visitors to appropriate
meeting rooms. • Answers phones and transfers calls to the
appropriate team or team member. • Retrieves and responds to
messages left in company voicemail box daily. • Serve as a main
contact for all arriving vendors, customers, auditors, regulatory
agency representative(s), and deliveries in the reception area and
alert appropriate employees. • Adhere to company security protocols
and ensure that a site representative always escorts their
visitors. • Create and print visitor badges using our internal
cloud gate system and escort them to an office or meeting room as
appropriate. General: • Sorts and distributes daily mail and
package deliveries to appropriate recipients. Prepare shipments
(FedEx packages) and correspondence as directed. • Orders
refreshments/lunches for customer meetings, audits and business
reviews as needed. • Use computer (Microsoft Word, Excel, Outlook,
Access, etc.) to compose & edit written documents and
correspondence. • Maintain coffee station supplies: cups, lids,
tea, sugar, etc • Maintain site printers by ensuring they are
appropriately stocked with paper, toner etc. Alerts printer
technician if any error or issue occurs. • Ensure customers have
active CDAs prior to arrival. Create CDAs for new customers and
submit to Legal. Security: • Entering safety concerns using the
Intelex system • Scanning security files into internal drives •
Assist during site emergency testing and drills. • Monitor people
coming and going through reception doors. • Be aware of and report
suspicious activity in the lobby or in front of the building. •
Ensures the Company's St. Petersburg visitor brochures are
available for distribution and reproduced as needed for the front
gate for distribution. • Assist the Site Security Leader with the
administration of the badge access system and related requests. •
Performs other duties as assigned. IV. Knowledge Requirements:
Education or Equivalent: (Minimum required to perform job.) • High
school diploma or equivalent required Bachelor’s preferred • 1-2
years customer service experience required • 3-5 years security
experience preferred • Intermediate to Advance Computer Skills •
Excellent communication skills (Verbal and Written) • Excellent
interpersonal and customer service skills. • Basic understanding of
administrative and clerical procedures and systems. • Proficient
with Microsoft Office Suite or related software. • Strong
organizational skills, time management and ability to prioritize. •
Motivated, self-started, team player
Keywords: Alltech Consulting Services Inc, Brandon , Customer Experience Coordinator, Administration, Clerical , Pinellas Park, Florida
