Front Desk Receptionist
Company: Elite DNA Behavioral Health
Location: Zephyrhills
Posted on: May 28, 2023
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Job Description:
Description:A $500 sign-on bonus will be provided after
successful completion of 90 days of employmentCome grow with us!
Elite DNA Behavioral Health is one of the largest providers of
behavioral and mental health services in Florida - and we're
expanding quickly! We believe in providing high-quality, accessible
care to our patients and a supportive environment that allows our
team to grow professionally.Our goal is to hire you - the best
talent - to support our mission and allow you to grow with us.We
thrive on a mutual goal of providing excellent care to our patients
through our comprehensive care services and collaborative culture.
Elite DNA is the pioneer of the care coordination approach to
mental health, where all patients are matched with their ideal
services and providers prior to receiving direct care. Our team is
at the forefront of providing leading-edge therapy services - from
psychotherapy to psychiatry - to specialized programs such as
psychosocial rehabilitation, EMDR, and group therapy.Everything we
do here at Elite DNA is guided by integrity and compassion for our
patients and employees.When you join the Elite DNA team, you'll
feel proud to be a part of the group that helps children, adults,
and families in our communities live better lives.Elite DNA
Behavioral Health is seeking to hire full time Front Desk
Receptionist in our Wesley Chapel office.JOB DESCRIPTION SUMMARY:As
Front Desk Receptionist with Elite DNA Therapy, your primary
responsibilities are to oversee the daily operations of the front
desk. This would include greeting incoming patients and visitors,
relaying incoming telephone calls, and performing various clerical
duties in a professional manner.ESSENTIAL FUNCTIONS INCLUDE BUT ARE
NOT LIMITED TO: Welcome patients as they contact the center
personally or by telephone, and explain the services available,
payment categories, and billing procedures. Schedule appointments;
direct walk-in patients and emergencies as per established policies
and procedures. Answer all incoming calls and route them to the
appropriate staff. Register all patients per registration protocols
and collect all documentation. Generate required documents for each
patient and ensure all documents are completed in full. Reviews and
verifies patient coverage of insurance or other agencies and
computes the charges to be paid by the patient. Collects deposits
or co-pays/deductibles prior to the patient being seen by the
provider per established policies and procedures. Inform patient of
their outstanding balance, collect said balance, and issue cash
receipt when monies are collected. Work closely with Provider and
Medical Assistant staff to assure smooth patient flow and cut down
on waiting time. Call and remind patient of his/her appointment.
Follow up on "no show" patients daily. Communicate patient's
problem/complaint to the clinic manager or his/her designee. Strong
sensory skills, such as visual acuity, good hearing, and dexterity.
Ability to stand and sit for periods of time and to move constantly
throughout the workday. Work closely with Clinic Managers and refer
them to patients who did not keep their appointment for follow-up,
per policies and procedures. Good speaking and listening skills.
Knowledge of computers and Microsoft office. Understanding of
community-based organizations. Promotes and believes in Elite DNA's
mission statement. Bilingual Preferred: Fluent in
Spanish.Requirements:OTHER REQUIREMENTS: Friendly personality with
the desire to work with the public. Ability and willingness to
treat all patients with the utmost kindness and consideration in
the most trying situations. Ability to handle multi-functions.
Ability to work in a fast-paced office environment. Ability to
push, pull, lift, move, and/or carry up to 15 lbs. Ability to
perform focused work with close attention to detail. Ability to
operate office equipment, including computers, copiers, fax
machines, phones plus, the ability to type at least 35 wpm. Ability
to interact with others, both in person and through phone, e-mail,
and written correspondence. Ability to relate to patients, through
familiarity with medical terminology and triage procedure. Ability
to relate to the public regardless of ethnic, religious and
economic status. Ability to communicate with people and understand
their problems. Must believe in health care with dignity for
all.EDUCATION AND EXPERIENCE REQUIRED: High school graduate/GED.
Formal training from a vocational school in lieu of the above. One
year of medical experience from a similar setting.This position
earns competitive compensation plus a full benefits package
including medical, dental, vision, life insurance, annual PTO of 15
days with tenure recognition incentives, one additional paid day
for your birthday and Employee Assistance Program. We also offer
opportunities for growth, as well as a great team atmosphere that
empowers you to seek better ways to deliver service and take
ownership of outcomes in providing quality service and support.To
apply visit
Keywords: Elite DNA Behavioral Health, Brandon , Front Desk Receptionist, Administration, Clerical , Zephyrhills, Florida
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