Trainer - Front Office

Company: Suncoast Community Health Center
Location: Brandon
Posted on: June 25, 2022

Job Description:

POSITION TITLE: TRAINER-FRONT OFFICE

FLSA: NON-EXEMPT

REQUIRED EDUCATION, SKILLS, AND ABILITIES:

* High School Diploma/GED.
* Two years of experience as a Customer Service or Public Relations Representative in a clinic or hospital
* Experienced in overall front office duties.
* Health insurance knowledge.
* Computer literate.
* Ability to communicate verbally, written, and with visual media.
* Ability to type 30 wpm.
* Able to work in harmony with other staff.
* Bilingual (English/Spanish) preferred.

PRINCIPAL DUTIES:

* Determine training needs of new and existing front office staff.
* Training room and on-site instruction in practice management and electronic medical records (eCW), as it pertains to the front office workflow.
* On-site instruction and guidance in all aspects of the front office duties.
* Staff Development, troubleshooting, and updates for new and existing front-office employees.
* Coverage for front office when directed by Training and Development Supervisor, in coordination with Clinic Administrators.
* Assist training supervisor in maintaining Hazard Communication Program and monitoring adherence to OSHA guidelines.
* Assist in developing and updating training manuals that pertain to all front office responsibilities.
* Developing and administering competencies to measure progress and evaluate training effectiveness.
* Monitor and document training within the Relias Learning Management System.
* Participate in seminars and training sessions to keep informed of developments in the field and integrate relevant information into training programs.
* Local travel is required.
* Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

* None

Keywords: Suncoast Community Health Center, Brandon , Trainer - Front Office, Administration, Clerical , Brandon, Florida