Front Office - Physical Therapy
Company: AdventHealth Zephyrhills and Dade City
Location: Zephyrhills
Posted on: May 14, 2022
Job Description:
DescriptionFinancial Specialist II FT - -AdventHealth
Zephyrhills Location Address: -7050 Gall Boulevard Zephyrhills,
Florida 33541 Top Reasons to Work at AdventHealth Zephyrhills
- First in Florida to earn Advanced Certification for Hip
Replacement and Knee Replacement (Joint Commission)
- Accredited Chest Pain Center with PCI (Society of
Cardiovascular Patient Care)
- GWTG Gold Plus with Honor Roll Elite and Target: Type 2
Diabetes Honor Roll Achievement, 2020 (American Heart
Association)
- One of America's Best Hospitals for Heart Care, 2017, 2018,
2019, 2020, 2021 (Women's Choice Award) Work Hours/Shift: Full
Time/Days You Will Be Responsible For: Quality and Position Related
Specifics
- Professionally interviews patients following established
standards and procedures (i.e. Red Flag guidelines); obtains
complete and updated patient information at time of service. -
Accounts are correctly completed
- Completes quick registration / pre-registration / registration
/ admission process within established timeframes - meets or
exceeds wait time goals - -
- Maintains acceptable QA score. Corrects error list in a timely
manner
- Multitasks effectively; navigates multiple computer systems and
applications with proficiency
- Completes accurate Medical Record Number (MRN) search and
selection process to avoid creating duplicate medical records
- Obtains / scans clear copies of insurance card(s) and/or payor
information using various resources such as Internet, fax,
telephone, etc.
- Demonstrates knowledge of insurance for proper classification
and coding
- At times, floats to other registration areas/shifts etc. to
assist with department and patient needs
- Performs accurate and timely scanning of physician orders and
other items into the scanning system
- Verifies and certifies/authorizes all insurance benefits and
other sources of account payments by means of phone, Internet or
otherwise QualificationsWhat You Will Need: KNOWLEDGE AND SKILLS
REQUIRED:
- Ability to read and communicate effectively in English
- Strong written and verbal communication skills
- 27 wpm avg net typing speed; proficient with Microsoft Office
applications and computers
- Multitask proficiently, using multiple computer systems,
applications and technology
- 2+ years of experience in most, if not all registration and
admission types and processes, scheduling, insurance verification;
hospital/physician office/collections role/insurance company*
- *May consider and train internal FHZ applicants with little to
no experience who have successfully completed 90 days and are
considered a role model in their current department
- Excellent customer service and satisfaction skills, ensures
quality service is delivered to external and internal
customers
- Understanding of revenue cycle (Registration, Insurance
Verification, Coding, Billing)
- Understanding of regulatory guidelines such as CMS, EMTALA,
HIPAA, The Joint Commission
- ICD-10, CPT, medical terminology
- Explains hospital charges and payment options and programs;
collects monies due at time of service
- Consistently meet or exceed established collection goals; must
be able to confidently and professionally address the financial
responsibility patients may have
- Interpret and explain insurance benefits
- Detail oriented, demonstrate problem solving skills,
flexibility and adapts well to change KNOWLEDGE AND SKILLS
PREFERRED:
-
- Prior sales and/or collections experience
- Prior experience with guest service industry particularly with
a high-end hotel, airline etc.
- Direct experience in a hospital Admitting department EDUCATION
AND EXPERIENCE REQUIRED:
- High school diploma, GED EDUCATION AND EXPERIENCE PREFERRED:
-
- College training, professional certifications through AAHAM,
NAHAM etc. which may be relative to the position Job Summary:
Patient Access is the gateway to the hospital. Associates
professionally interview and register / admit patients; verify
demographics, interpret and explain insurance benefits with
confidence. Scan financial and medical documents into accounts.
Obtain appropriate legal consent signatures. Professionally handle
stressful situations while maintaining quality of work and
excellent customer service. Ensure accounts are properly authorized
by insurance carriers. Estimate charges and collect monies due;
perform accurate cashiering functions including cash out
procedures. Overcome patient objections regarding collections;
educate patients regarding insurance benefits and financial
responsibility. Adheres to established policies and procedures.
Effectively work in a group/team setting and contributes to overall
goals. Registration areas include Emergency, Outpatient and Surgery
and the shifts may include working nights/weekends/holidays. This
facility is an equal opportunity employer and complies with
federal, state and local anti-discrimination laws, regulations and
ordinances.
Keywords: AdventHealth Zephyrhills and Dade City, Brandon , Front Office - Physical Therapy, Administration, Clerical , Zephyrhills, Florida
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