Associate Collections Representative (SSM) - Remote in Central OR Eastern Time Zone
Company: UnitedHealth Group
Location: New Port Richey
Posted on: May 24, 2023
Job Description:
If you are located within the Central OR Eastern Time Zone, you
will have the flexibility to telecommute* (work from home) as you
take on some tough challenges.Optum is a global organization that
delivers care, aided by technology to help millions of people live
healthier lives. The work you do with our team will directly
improve health outcomes by connecting people with the care,
pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion,
talented peers, comprehensive benefits, and career development
opportunities. Come make an impact on the communities we serve as
you help us advance health equity on a global scale. Join us to
start Caring. Connecting. Growing together.If you want to achieve
more in your mission of health care, you have to be really smart
about the business of health care. Challenge yourself, your peers,
and our industry by shaping what health care looks like and doing
your life's best work.SMThe Associate Collections Representative
(SSM) is responsible for insurance premium collections. Positions
in this function contact customers to determine reason for payment
delinquency, negotiate and advise on collection of overdue bills
and take appropriate action to recover overdue payments. Handling
of unresolved inquiries / issues, and responsible for developing,
implementing, maintaining and managing organization policies on
collection practices. May work with outside legal counsel and / or
outside agencies in more complex collection cases.This position is
full - time (40 hours / week). Employees are required to work any
8-hour shift that starts between the hours of 7:00 AM - 9:00 AM CST
(Central Standard Time) including the flexibility to work
occasional overtime and weekends based on business need.--Training
will be conducted virtually from your home.*All Telecommuters will
be required to adhere to UnitedHealth Group's Telecommuter
Policy.Primary Responsibilities:
- Receive and review all correspondence daily from the home
office
- Follow up on assigned insurance accounts
- Assist all hospital employees with any needs that arise
- Make outgoing insurance calls on Ingram accounts
- Act as an on - site liaison between Ingram and Associates and
the hospital; Notify Management of any issues or concerns that may
arise
- Our ideal candidate is an adept communicator, deadline
oriented, and self - motivated, with excellent follow - up and
customer service skillsYou'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of customer service experience
- 6+ months of experience with exposure to the acquiring and / OR
managing of data to support a project
- 6+ months of experience with FISS / DDE Medicare Programs
- Basic Proficiency with using Windows personal computer
applications and Microsoft Office, including Microsoft Word
(ability to create, edit, format), Microsoft Excel (ability to
create, edit, format), and Microsoft PowerPoint (ability to create,
edit, format)
- Ability to work any 8-hour shift that starts between the hours
of 7:00 AM - 9:00 AM CST (Central Standard Time) including the
flexibility to work occasional overtime and weekends based on
business needPreferred Qualifications:
- Bachelor's Degree (or higher)
- Background in a medical / healthcare setting
- Direct healthcare data collection experienceTelecommuting
Requirements:
- Reside within the Central OR Eastern Time Zone
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet serviceCareers with OptumInsight. Information
and technology have amazing power to transform the Healthcare
industry and improve people's lives. This is where it's happening.
This is where you'll help solve the problems that have never been
solved. We're freeing information so it can be used safely and
securely wherever it's needed. We're creating the very best ideas
that can most easily be put into action to help our clients improve
the quality of care and lower costs for millions. This is where the
best and the brightest work together to make positive change a
reality. This is the place to do your life's best
work.SMConnecticut, New York, or Rhode Island Residents Only: The
salary range for Connecticut / New York / Rhode Island residents is
$16.00 - $27.31. Pay is based on several factors including but not
limited to education, work experience, certifications, etc. In
addition to your salary, UnitedHealth Group offers benefits such
as, a comprehensive benefits package, incentive and recognition
programs, equity stock purchase and 401k contribution (all benefits
are subject to eligibility requirements). No matter where or when
you begin a career with UnitedHealth Group, you'll find a
far-reaching choice of benefits and incentives.At UnitedHealth
Group, our mission is to help people live healthier lives and make
the health system work better for everyone. We believe everyone-of
every race, gender, sexuality, age, location and income-deserves
the opportunity to live their healthiest life. Today, however,
there are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes - an enterprise priority reflected in our
mission.--Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity / Affirmative Action
employer, and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by
law.UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.#RPO
#RED
Keywords: UnitedHealth Group, Brandon , Associate Collections Representative (SSM) - Remote in Central OR Eastern Time Zone, Accounting, Auditing , New Port Richey, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...