Patient Care Coordinator Senior

Company: UnitedHealth Group
Location: Seffner
Posted on: May 22, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SMThe Patient Care Coordinator Senior reports to the Center Administrator and functions as a support and back-up for the day-to-day efficient operations of the clinic.Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
• Represents the Company in a professional manner, following all Company policies and procedures
• Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Assists with daily operations, management, policy/procedure adherence, billing, budget controls, corporate policy compliance, HMO compliance, and utilization control
• Assists with training of staff and assuring proper application of standard operating procedures
• Coordinates all staff meetings for professional, technical and support staff departments
• Accurate information of required end of month reports and other requested reports
• Development of professional working relationship with Center Administrator to ensure that any issues with staff or patients regarding, attitude, quality of care, audits or potential legal issues are handled appropriately
• Performs other duties as assigned
• Have consistent, punctual and reliable attendance
• Ability to travel may be requiredYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma/GED (or higher)
  • 1+ year of medical front office experience
  • 1+ year of previous experience as a team lead
  • Intermediate level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodationPreferred Qualifications:
    • HMO experience
    • Knowledge of business office operations, telephone etiquette and basic bookkeeping principles
    • Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills
    • Ability to multi- task in a high paced environment with good organizational skills
    • Ability to follow written and oral instructions and to work with general guidance
    • Demonstrate a high professional level of clerical skills (typing, filing, telephone courtesy)
    • Ability to learn and implement appropriate Federal, State, and local regulations
    • Ability to work closely with Administrator to uphold Company policies and procedures
    • Ability to read, speak, write, and understand the English language fluentlyTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED

Keywords: UnitedHealth Group, Brandon , Patient Care Coordinator Senior, Accounting, Auditing , Seffner, Florida