Service Account Associate - National Remote

Company: UnitedHealth Group
Location: Brandon
Posted on: May 21, 2023

Job Description:

You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

The Service Account Associate is responsible for escalations for the call center, provider redemption solutions, pre-note banking resolution, provider tax levies, and payment resolution. Payment Relations Resolution Analyst will be responsible for call outs as needed, performing the appropriate processes to research and resolve provider inquires. Conducts data entry and re-work as needed; analyzes and identifies trends and provides reports as necessary.

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Resolve complex Optum Pay provider issues
• Review, analyze and identify trends and provides reports as necessary
• Strives for provider service excellence
• Gather appropriate data/information and perform initial investigation to determine scope and depth of providers questions
• Work rejected payments from provider account via phone & email
• Consistently meet established productivity, schedule adherence and quality standards
• Monitor and investigate bank account changes that occur during the red flag potential process
• Understanding of the Optum Pay Enrollment Processes
• Monitor all Optum Pay Operations email boxes
• Identify and communicate solutions to provider questions, using appropriate problem-solving skills and established guidelines, where available (e.g., workarounds, descriptions of relevant processes)
• Send provider facing communications when deemed necessary
• Assists in the establishment and maintenance of procedures
• Assists in maintaining an environment that encourages teamwork, interdependence, and ethical behavior
• Support internal audits request from business partners
• Assists leadership with various projects as the need arises
• Other duties as assigned.
• User Acceptance testing
• Identify and report process defects
• Update Step Action Guides
• Communicate processes and test outcomes with Product Development You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  
  Required Qualifications:
  • High School Diploma / GED (or higher)
  • 3+ years of work experience in an office environment, healthcare related/insurance related field or customer service industry
  • 2+ years of call center experience
  • 2+ years of experience with process improvement
  • 2+ years of experience with problem investigation and resolution skills
  • 2+ years of experience in the healthcare, managed care, or health insurance field
  • Experience with Microsoft Excel (creating V Look Up, Pivot Tables), Microsoft Word (creating documents) and Microsoft Outlook (drafting emails, calendar management)
  • Ability to work a flexible schedule including weekends and work overtime as required Telecommuting Requirements:
    • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
    • Ability to keep all company sensitive documents secure (if applicable)
    • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills
      • Problem solving skills
      • Self-motivated and detail oriented
      • Ability to sit/stand for extended periods of time
      • Ability to multi-task - this includes ability to understand multiple products and multiple levels of benefits within each product
      • Self -Starter and detail oriented
      • Excellent time management and problem-solving skills
      • Effective written and verbal communication skills (respectful of opinions and ideas of others, able to communicate in a diplomatic and confidential manner). Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
        
        California, Colorado, Connecticut, Nevada, Washington or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $18.80 - $36.78.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
        
        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
        
        
        
        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
        
        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
        
        
        
        

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